Roza Qahramanova

• Responsible for handling inbound calls and providing customer support to U.S. clients; scheduled appointments, coordinated with technicians, and ensured timely assignment and dispatch of work orders.

- Brief preparation

• Developing clear, goal-oriented, and creative briefs for designers and copywriters

- Ad placement

• Managing advertising campaigns, targeting, and budget allocation on Meta (Facebook & Instagram), TikTok, and Google Ads platforms

- Content writing

• Creating creative post captions, ad copy, and story texts aligned with the brand’s tone of voice

Planning:

• Preparing monthly/weekly content plans and coordinating with graphic design, video production, and content teams

Analytics:

• Monitoring ad performance, analyzing engagement and CTR metrics, and preparing reports

• Conducted lessons in fine arts for students in grades 1,2, 3, 5, 6, 7 and 8, following curriculum requirements.
• Prepared lesson plans, teaching materials, and interactive activities to engage students of different age groups.
• Organized group assignments, creative workshops, and an art exhibition with 3rd grade students and 5th-grade students .
• Collaborated with other teachers to develop and deliver effective teaching strategies.
• Applied various instructional methods, including traditional, interactive, and project-based learning.

• Coordinated and managed the director’s appointment schedule, optimizing time management and client flow.
• Oversaw registration process for consultations, ensuring accurate data collection and confidentiality.
• Developed and maintained organized Excel databases for client and visitor records.
• Prepared and processed documentation to support daily business operations.
• Collected, verified, and organized student documents for the Education Abroad program, ensuring compliance with requirements.
• Acted as a key communication link between the director and clients, ensuring a professional and welcoming environment.

• Managed client appointment scheduling and maintained accurate booking records.
• Communicated with clients via phone, messaging apps, and social media, ensuring excellent customer service.
• Managed the cosmetologist’s Instagram account, including content planning, posting, and engagement with followers.
• Responded to inquiries and promoted services through targeted social media interactions.
• Maintained a welcoming and organized environment for all visitors.