Rub Quintana
Yuma
Summary
Dynamic caseworker with a proven track record at the Department of Economic Security, excelling in client advocacy and confidentiality. Skilled in highly effective communication and records management, I foster trusting relationships, ensuring timely service delivery and compliance. Committed to enhancing client experiences through empathy and professionalism.
Overview
4
4
years of professional experience
Work History
Caseworker
Department of Economic Security
03.2024 - Current
- Evaluated client needs and recommended services.
- Monitored case progress ensuring timely completion and compliance.
- Built trusting relationships with clients to foster communication and rapport.
- Assessed client needs, determined service eligibility, and created plans.
- Maintained confidentiality of sensitive information following privacy regulations.
Customer Service Representative
Motor Vehicle Division
03.2023 - 03.2024
- Managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints empathetically, increasing loyalty and repeat business.
- Responded to customer inquiries regarding products, services, and company information.
- Ensured industry compliance by following established testing methodologies and best practices.
- Conducted regular maintenance and upgrades for test environment stability, ensuring accurate results.
- Performed tests and diagnostics using analyzers, multimeters, and power supplies.
Legal Secretary
Anywhereworks
10.2021 - 05.2023
- Maintained confidentiality of sensitive information to protect client privacy.
- Facilitated communication between clients and attorneys, ensuring prompt inquiries response.
- Arranged delivery of legal correspondence to clients and court officials.
- Organized files for court proceedings.
- Answered calls using multi-line switchboard and directed appropriately.
- Received and placed calls to clients and prospects.
- Provided exceptional customer service when greeting clients and answering calls.
Education
Student Choice
Yuma, AZ12-2024
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Records management
- Professional boundaries
Timeline
Caseworker
Department of Economic Security
03.2024 - Current
Customer Service Representative
Motor Vehicle Division
03.2023 - 03.2024
Legal Secretary
Anywhereworks
10.2021 - 05.2023
Student Choice
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