Ruben Cardenas
Cyber Security
Phoenix
Summary
Hardworking with highly customer service-oriented, organized, and possess strong time management skills. Willing to work a flexible schedule. I also have a strong passion for Amazon's mission of Customer Obsession by giving customers excellent products and backing them up with fantastic service. Dedicated and results-oriented professional with over 20 years of experience in various industries, including logistics, payroll services, customer service, and IT support. Proven track record of leading and developing teams, ensuring operational efficiency, and delivering exceptional customer service. Seeking to leverage expertise in leadership, problem-solving, and technical skills to contribute to a dynamic organization.
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives.
Overview
24
24
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Logistics Specialist III
AMAZON
10.2023 - Current
- Follow up with Amazon Delivery Stations making sure all DA drivers make the necessary pickups for customers
- Logging all results from Amazon Delivery Stations within Excel
- Assisting Delivery Stations with vehicle maintenance checklist through AVI program to ensure all vehicle are road ready
- Review all maintenance orders from Delivery Stations to ensure all vehicles were serviced properly
- Monitor all Amazon vehicles on the road to ensure all drivers follow rules of the road
- Trained in MBE, AVI, ORSA, Driver Assistance, Staples Counters.
Various Roles
AMAZON FULFILLMENT CENTER
03.2021 - 10.2023
- Stow Trained, Decant trained, Water-spider, Jam Clear, Tote Runner
- Line load , Problem Solve, Learning Ambassador, IOL, Dock PA, Launched KRB, OB Sort PA
- Assisted the Area Manager & Assistant Manager with other duties as needed
- Help support the daily management of department duties
- Provide support for all team members during busy peak times
- Filling in as needed with production duties
- Led and developed multiple teams of Amazon Associates, ranging between 30-100+ people
- Ensured quality and safety measurements were met and maintained
- Identify areas of opportunity for quality and productivity improvements
- Train current or new employees to positions throughout the warehouse
- Maintain a help management with safety measures
- Helping associates in the warehouse with questions or tasks they need solving
- Engage staff to meet individual goals contributing to shift goals
- Helped launch new building in East Mesa – KRB9
Implementation Specialist
Paychex Inc
10.2016 - 10.2020
- Prepared and assisted up to 400 clients with their payroll
- Processed Quarterly & End of year taxes for clients
- Answered all inbound calls for clients, and assisted them with their needs
- Made outbound call to address and complete client's requests
- Assisted co-workers with payroll, or client needs
- Worked with new clients to walk them through the onboarding process
- Supported clients with tax fillings, and all Quarterly & Year-End processing
- Call tax agencies for clients to insure the best customer service possible
- Paychex mentor for new hires
- Senior payroll specialist status that would require me to take on supervisor support and tasks
- Take on supervisor roles when supervisor is away
- Take on all or any responsibilities when ask too Paychex, I
- Work with new clients during onboarding process
- Assist all new clients with payroll online requests or issues
- Verify all new information with clients so transition goes smoothly and easy
- Very all new hires information for payroll and tax purposes
- Answer any or all questions for new clients
Mail Sorter – Warehouse Associate
DHL Global Mail
07.2016 - 09.2016
- Prepared all incoming and outgoing DHL mail for final shipment
- Sorted through over 70K-90K of incoming mail and sorts them via zip code according to bin number and location
- Clean warehouse before start of next business day
- Scanned all incoming mail for sorters
- Utilized a pallet jack to move and organize all mail
- Loaded and Unloaded trucks
Customer Service Rep – Warehouse Provision Tester
Spireon Inc
03.2012 - 03.2016
- Worked in the shipping department packaged all customer overflow
- Unloaded and Received GPS units, sorted based on item numbers, and placed into designated area to be picked according to phone provider
- Assisted customers with tracking vehicles, resetting GPS devices and locating stolen vehicles
- Work on open and pending cases for customers
- Document all inbound and outbound calls - Required to take 40-50 inbound calls
- Assisted customers on live chat daily and twice a month via one-call
- Configure GPS devices per customer specs & requirements
- Tested all Verizon, T-Mobile, Sprint GPS devices
Customer Service IT Rep Level 1
Choice Hotel International
04.2009 - 02.2012
- Advanced troubleshooting of PC systems, install printers, modems, and all software
- Advance troubleshooting for proprietary software
- Assisted with the administration and maintenance of client/server networks, database applications and point of sale (POS) hardware and software
- Supported Level I technicians with advance troubleshooting
- Escalation points for tickets that are moved to a higher severity level from Level I
- Assisted with the training for new support technicians
Customer Support Level II Technician
Multi-Systems Inc
02.2001 - 03.2009
- Advanced troubleshooting of PC systems, printers, modems, and all software and hardware related peripherals
- Advance troubleshooting for proprietary software
- Assisted with the administration and maintenance of client/server networks, database applications and point of sale (POS) hardware and software
- Aided Level I technicians with advance troubleshooting
- Supported R&A (research and analysis) with troubleshooting and resolving software defects
- Escalation points for tickets that are moved to a higher severity level from Level I
- Participated with the training for new support technicians
- Trained new hires with new software
- Beginning SQL script writing
- Handled inbound and made some outbound calls to our customers
- Took 30-50 unbound calls day and made sure every call was documented
Education
Bachelor of Science - Cyber Security
National University
La Jolla, CA 05.2001 - 05.2025
High School Diploma -
Anaheim High School
Anaheim, CA 05.2001 - 06.1992
Skills
Resolving problems
Shipment receiving
Shipping coordination
Shipment coordinating
Overseeing deliveries
Proficient with AVI, ORSA, MBE, Staples Counters
Logistics software proficiency
Problem-solving
Shipment tracking
Customer service
Fleet management
Coaching and mentoring
Quality control analysis
Timeline
Logistics Specialist III
AMAZON
10.2023 - Current
Various Roles
AMAZON FULFILLMENT CENTER
03.2021 - 10.2023
Implementation Specialist
Paychex Inc
10.2016 - 10.2020
Mail Sorter – Warehouse Associate
DHL Global Mail
07.2016 - 09.2016
Customer Service Rep – Warehouse Provision Tester
Spireon Inc
03.2012 - 03.2016
Customer Service IT Rep Level 1
Choice Hotel International
04.2009 - 02.2012
Bachelor of Science - Cyber Security
National University
05.2001 - 05.2025
High School Diploma -
Anaheim High School
05.2001 - 06.1992
Customer Support Level II Technician
Multi-Systems Inc
02.2001 - 03.2009
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