Ruben Corella
Tucson
Summary
Dynamic bilingual sales professional with experience at GEICO, excelling in customer service and sales strategies. Proven ability to enhance client communication and satisfaction through fluent bilingualism and CRM software proficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
11.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Bilingual Sales Representative
GEICO, Government Employees Insurance
04.2024 - 11.2025
- Provided bilingual support to clients, enhancing communication and service experience.
- Assisted in resolving customer inquiries, ensuring timely and accurate information delivery.
- Adapted quickly to policy changes, maintaining compliance while delivering exceptional service.
- Collaborated with team members to develop effective sales strategies, leading to increased sales performance across the board.
Bilingual Customer Service Representative
GEICO, Government Employees Insurance
09.2022 - 04.2024
- Resolved customer inquiries efficiently through bilingual communication in English and Spanish.
- Provided exceptional service by addressing policy questions and claims for diverse clientele.
- Utilized CRM software to track interactions, ensuring accurate customer records and follow-ups.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Actively participated in feedback sessions to identify service improvement opportunities and implement solutions.
- Handled escalated issues professionally, demonstrating conflict resolution skills in high-pressure situations.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Optometric Technician
National Vision
09.2021 - 09.2022
- Assisted in patient examinations, ensuring equipment was sanitized and calibrated for optimal performance.
- Provided support in the fitting and adjustment of eyewear, enhancing customer satisfaction through attentive service.
- Maintained accurate patient records using electronic health record systems, contributing to streamlined workflow.
- Educated patients on proper contact lens care and eye health, fostering informed decision-making regarding vision care.
Retail Sales Associate
Hot Topic
01.2021 - 06.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand identity and attract customer attention.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Supported inventory management by restocking shelves and organizing backroom storage areas.
Crew Trainer
McDonald's
04.2019 - 01.2021
- Trained new crew members on operational procedures and customer service standards.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Pima Rose Academy
Tucson, AZSkills
- Licensed Auto Insurance Agent
- Goal oriented
- Fluent bilingualism
- Sales presentations
- CRM software proficiency
- Processing payments
- Teamwork
Certification
Licensed Auto Insurance Agent for Arizona, California, Connecticut, Florida, Maryland, North Carolina, New Jersey, New York, Texas.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
11.2025 - Current
Bilingual Sales Representative
GEICO, Government Employees Insurance
04.2024 - 11.2025
Bilingual Customer Service Representative
GEICO, Government Employees Insurance
09.2022 - 04.2024
Optometric Technician
National Vision
09.2021 - 09.2022
Retail Sales Associate
Hot Topic
01.2021 - 06.2021
Crew Trainer
McDonald's
04.2019 - 01.2021
High School Diploma -
Pima Rose Academy