Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ruben Fierros

Summary

As A father of 7 I strive to accomplish new goals and reach new heights, not only in my family but with my career, life and my faith in God. My Employment History has been solid with leadership, Customer service and Management. The skills I have acquired have played a major role in how I lead my team of employees for a successful outcome.

Overview

14
14
years of professional experience

Work History

Corporate Trainer

Physical Medicine and Chiropractic
09.2022 - Current
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Developed training programs to meet company objectives.
  • Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.

Case Manager

Chandler Chiropractic
03.2019 - 03.2022
  • Case Management
  • Collections
  • Financials
  • Report of findings
  • Day 1 intake
  • Mark up x rays
  • Train staff on Day 1, Day 2, Exams, Financials etc
  • Care Credit
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Ministry Work
10.2017 - 10.2018
  • Donated time on a mission in Minnesota and Arizona
  • Youth ministry
  • Worship Pastor
  • Also consulted for chiropractor in MN (Becker Spine)

Office Manager

Backfit Health and Spine/Gilbert Medical Group
08.2014 - 09.2017
  • Internal Marketing
  • Oversee Staff and doctors
  • Oversee daily operations
  • Case Management
  • Direct and set up financial plans with patients
  • Detailed intakes (orthopedic testing patient, ROM and education of subluxation and DDD)
  • Advertisements, yearly budget, collections
  • Training Staff on Financials, leadership and customer service
  • Patient retention and holding patients accountable for following treatment
  • Create a Year long Marketing plan
  • Payroll, Supervise front office and PT floor
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Chiropractic Assistant/Licensed Massage Therapist

Desert Springs Chiropractic
07.2013 - 08.2014
  • Numerous massage therapy functions (deep tissue massage, trigger point, etc)
  • Directed Intakes, Report of findings and patient flow
  • Cash handling and payment processing
  • Instruct Physiotherapy
  • Maintained strong knowledge and certifications as necessary
  • Assessed clients needs, and provided creative solutions
  • Marketing plan as well as budget

Certified Chiropractic Assistant / L.M.T

A-1 Health and Wellness
09.2010 - 07.2013
  • Patient Care coordinator
  • Chiropractic assistant – administered physiotherapy, orthotic foot scan (etc…)
  • Cash handling and payment processing
  • Reviewed X rays with patients and addressing each concern with empathy
  • Massage Therapist

Education

License Massage Therapist -

Arizona School of Massage

General Studies -

Mesa Community College

Chiropractic Assistant Certification -

Canum Chiropractic Administration

Advanced Marketing Training - Financials, Marketing, Seo

Certified Spinal Technician -

Dr. Mark Kimes D.C.

Skills

  • Course design
  • Mentorship
  • Training Evaluation
  • Policy Development
  • Performance Evaluation
  • Materials design
  • Lesson Planning
  • Staff Training
  • Course Development
  • New Employee Training
  • Employee Engagement
  • Coaching and Development

References

  • Dr John Donohue D.C, 520-208-3496
  • Steve Nill, Friend, 480-343-3744
  • Jessica Zack, Co-worker, 480-262-6530

Timeline

Corporate Trainer

Physical Medicine and Chiropractic
09.2022 - Current

Case Manager

Chandler Chiropractic
03.2019 - 03.2022

Ministry Work
10.2017 - 10.2018

Office Manager

Backfit Health and Spine/Gilbert Medical Group
08.2014 - 09.2017

Chiropractic Assistant/Licensed Massage Therapist

Desert Springs Chiropractic
07.2013 - 08.2014

Certified Chiropractic Assistant / L.M.T

A-1 Health and Wellness
09.2010 - 07.2013

General Studies -

Mesa Community College

Chiropractic Assistant Certification -

Canum Chiropractic Administration

Advanced Marketing Training - Financials, Marketing, Seo

Certified Spinal Technician -

Dr. Mark Kimes D.C.

License Massage Therapist -

Arizona School of Massage
Ruben Fierros