As A father of 7 I strive to accomplish new goals and reach new heights, not only in my family but with my career, life and my faith in God. My Employment History has been solid with leadership, Customer service and Management. The skills I have acquired have played a major role in how I lead my team of employees for a successful outcome.
Overview
14
14
years of professional experience
Work History
Corporate Trainer
Physical Medicine and Chiropractic
09.2022 - Current
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Enhanced corporate culture by conducting team-building activities and workshops.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Developed training programs to meet company objectives.
Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Case Manager
Chandler Chiropractic
03.2019 - 03.2022
Case Management
Collections
Financials
Report of findings
Day 1 intake
Mark up x rays
Train staff on Day 1, Day 2, Exams, Financials etc
Care Credit
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Developed and implemented comprehensive case management plans to address client needs and goals.
Ministry Work
10.2017 - 10.2018
Donated time on a mission in Minnesota and Arizona
Youth ministry
Worship Pastor
Also consulted for chiropractor in MN (Becker Spine)
Office Manager
Backfit Health and Spine/Gilbert Medical Group
08.2014 - 09.2017
Internal Marketing
Oversee Staff and doctors
Oversee daily operations
Case Management
Direct and set up financial plans with patients
Detailed intakes (orthopedic testing patient, ROM and education of subluxation and DDD)
Advertisements, yearly budget, collections
Training Staff on Financials, leadership and customer service
Patient retention and holding patients accountable for following treatment
Create a Year long Marketing plan
Payroll, Supervise front office and PT floor
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Chiropractic Assistant/Licensed Massage Therapist
Desert Springs Chiropractic
07.2013 - 08.2014
Numerous massage therapy functions (deep tissue massage, trigger point, etc)
Directed Intakes, Report of findings and patient flow
Cash handling and payment processing
Instruct Physiotherapy
Maintained strong knowledge and certifications as necessary
Assessed clients needs, and provided creative solutions