Ruben Meza
Tucson,AZ
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service.
Focused Collections Representative with a background in the consumer debt industry. Expert in maintaining a friendly demeanor in even the most challenging of situations.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Optum Rx
2020.06 - Current
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Collections Representative
Citibank
2019.02 - Current
- Routinely contact account holders with balances over 5 days past due to resolve delinquencies.
- Advise debtors on payment options and set up payment plans.
- Use effective questioning techniques to clarify why debtors are delinquent.
Spanish Interpreter
Cyracom International Inc
2010.08 - 2019.01
- Provided consecutive interpretations in workplace settings such as conference calls.
- Served as company's bilingual English and Spanish Customer Service Representative.
- Fielded an average of 50 customer service calls per day.
Advertising Sales Representative
The Tucson Shopper
2008.01 - 2010.07
- Helped customers design and layout spec ads.
- Provided clients with estimates of the costs of advertising products or services.
- Used persuasive techniques to overcome objections and close new sales opportunities.
- Prospected and cold-called customers to develop new sales leads.
Education
Some College (No Degree) - Data Entry Specialist
Chaparral Community College
Tucson, AZSkills
- Consecutive interpretation proficiency
- Customer service expertise
- Excellent multi-tasker
- Active listening skills
- Billing and collections best practices
Timeline
Patient Care Coordinator
Optum Rx
2020.06 - Current
Collections Representative
Citibank
2019.02 - Current
Spanish Interpreter
Cyracom International Inc
2010.08 - 2019.01
Advertising Sales Representative
The Tucson Shopper
2008.01 - 2010.07
Some College (No Degree) - Data Entry Specialist
Chaparral Community College