Ruben Velasquez
Phoenix
Summary
Logistics professional prepared for demands of managing driver teams and optimizing route performance. Notable achievements in enhancing operational efficiency and maintaining high standards of safety and compliance. Known for fostering collaborative team environments and adapting to changing needs with focus on results.
Overview
14
14
years of professional experience
Work History
Financial Consultant
Self Employed Services
11.2024 - Current
- Educated clients on financial products and services, enhancing their understanding and engagement.
- Identified opportunities for cost savings in client portfolios through careful analysis.
- Assisted clients in navigating complex financial challenges through personalized support.
- Built strong relationships with clients through consistent communication and exceptional customer service.
Driver Manager
New Legend Trucking
03.2023 - 11.2024
- Coordinated driver schedules to optimize route efficiency and minimize downtime.
- Implemented safety protocols to ensure compliance and enhance driver awareness.
- Monitored driver performance metrics to identify areas for improvement and training needs.
- Facilitated communication between drivers and dispatch to streamline operations.
- Evaluated driver feedback to improve overall team morale and retention.
- Counseled drivers on violations of company policy or service standards to improve performance.
Transportation Dispatch Manager
Peddlers Son Produce Co
03.2017 - 03.2023
- Coordinated daily dispatch activities, ensuring timely deliveries and optimal route selection.
- Monitored fleet performance, identifying areas for improvement in logistics operations.
- Implemented inventory management systems to track vehicle and equipment status.
- Established effective communication channels between drivers and customers to enhance service quality.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Enrollment Specialist/ Pension Analyst
Southwest Service Administrators Inc.
03.2012 - 02.2017
- Managed comprehensive data entry and verification, enhancing accuracy and integrity of enrollment records.
- Served as a primary point of contact for inquiries related to pension programs and enrollment status.
- Maintained up-to-date knowledge of pension regulations to provide accurate information to clients.
- Resolved complex customer issues by applying critical thinking and problem-solving skills.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Skills
- Insurance planning
- Investment advice
- Retirement planning
- Investment strategies
- Strong leadership qualities
- Active listening
- Effective communication
- Fleet management expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Consultant
Self Employed Services
11.2024 - Current
Driver Manager
New Legend Trucking
03.2023 - 11.2024
Transportation Dispatch Manager
Peddlers Son Produce Co
03.2017 - 03.2023
Enrollment Specialist/ Pension Analyst
Southwest Service Administrators Inc.
03.2012 - 02.2017