Ruby Rojo
Phoenix
Summary
Results-driven Quality Assurance Analyst known for strong collaboration and effective communication skills. Experience in mentoring teams and identifying process improvements to enhance overall productivity and quality assurance outcomes.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Analyst
ABM Industries
Phoenix
01.2025 - Current
- Conducted thorough testing of software applications for quality and functionality.
- Collaborated with developers to identify and resolve issues promptly.
- Documented test cases and results for tracking and reporting purposes.
- Collaborated with team members to identify and resolve quality issues.
- Monitored cleaning supplies and equipment for proper usage and maintenance.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
Supervisor
ABM Janitorial Services
Phoenix
08.2024 - 01.2025
- Supervised daily cleaning operations for commercial facilities.
- Trained staff on safety protocols and equipment usage.
- Conducted routine inspections to ensure cleanliness standards.
- Resolved employee conflicts and promoted teamwork among staff.
- Assisted in onboarding new employees with training sessions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Outbound Warehouse Associate
AutoZone
Phoenix
01.2021 - 10.2022
- Loaded and unloaded freight using pallet jacks and forklifts.
- Organized inventory by maintaining accurate stock levels and locations.
- Prepared orders for shipment by assembling and packaging products efficiently.
Janitor
Cbmccleans
Phoenix
02.2020 - 11.2020
- Disinfected restrooms and high-touch surfaces to promote health and safety standards.
- Managed waste disposal by emptying trash bins and recycling materials appropriately.
- Restocked supplies including paper products and cleaning agents in designated areas.
- Assisted in training new staff on proper cleaning techniques and safety procedures.
- Reported maintenance issues to supervisors for prompt resolution and upkeep.
Education
Hope High School
Phx , AZSkills
- Test case documentation
- Issue tracking
- Automated testing
- Team leadership
- Effective communication
- Collaboration and communication
- Mentoring and training
- Quality assurance
- QA reporting
- Report analysis
- Compliance monitoring
Certification
- Forklift certified
Timeline
Quality Assurance Analyst
ABM Industries
01.2025 - Current
Supervisor
ABM Janitorial Services
08.2024 - 01.2025
Outbound Warehouse Associate
AutoZone
01.2021 - 10.2022
Janitor
Cbmccleans
02.2020 - 11.2020
Hope High School