Rufat Farajov
Economics
Baku
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Representative
Positive Call Centre
11.2023 - Current
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Provided accurate information about products or services to customers.
- Maintained accurate records of all transactions and communications with customers.
- Resolved customer inquiries and complaints in a timely manner.
Education
Logistics - Logistics Management
Azerbaijan Technical University
Baku, Azerbaijan 04.2001 -
Bachelor of Economics - Economics
Baku Engineering University
Baku 04.2001 -
Skills
- Resolved customer complaints and issues quickly and professionally, achieving a customer satisfaction score of 85% based on post-interaction surveys
- Handled an average of 40-50 inbound calls per day, providing clear and accurate information about products, services, and troubleshooting issues, ensuring a high level of customer satisfaction
Certification
Received a certificate in financial and accounting training conducted by the Accounting Chamber of the Audit Institute of Georgia
Timeline
Customer Representative
Positive Call Centre
11.2023 - Current
Received a certificate in financial and accounting training conducted by the Accounting Chamber of the Audit Institute of Georgia
06-2023
Logistics - Logistics Management
Azerbaijan Technical University
04.2001 -
Bachelor of Economics - Economics
Baku Engineering University
04.2001 -
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