Rufat Sadraddinbayov
Baku
Summary
Willingness to take on added responsibilities to meet team goals. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Adept at coordinating resources and developing realistic budgets for large projects. Reliable to work flexible hours. Working well under pressure, and meeting strict deadlines. Exceptional organizational, negotiation, and multi-tasking skills. Polite and professional representative, successful in applying strong communication and problem-resolution skills to each customer issue.A solid history of offering polished communication skills.. Skillful in building long-lasting, loyal customer relationships. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude.
Overview
7
7
years of professional experience
Work History
Team Supervisor
ProGaming Software
Kiev, Ukraine
09.2024 - Current
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Led team by answering questions and solving complex problems daily.
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Conferred with management and subordinates to resolve problems or complaints.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Offered training and support to keep team members motivated and working toward objectives.
Payment Analyst
ProGaming Software
Kiev
06.2024 - 08.2024
- Responded promptly to customer inquiries regarding billing or payment issues.
- Performed financial calculations for amounts due, interest charges and balances.
- Drafted reports to deliver information to upper management and stakeholders.
- Provided training to new team members on payment processing procedures and policies.
- Received and recorded cash, checks and transfers.
- Participated in meetings with other departments to discuss current payment trends or issues.
- Analyzed payment discrepancies to identify root causes of errors.
- Detection of fraudulent actions on the part of the client.
Online Chat Agent
ProGaming Software
Kiev
01.2024 - 05.2024
- Provided technical assistance to customers through online chat
- Monitored chat queues for incoming requests from customers requiring assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Achieved a high satisfaction rating through proactive resolutions of customer issues.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to questions.
- Answered an average of 300 chats per day, addressing customer inquiries, solving problems, and providing product information.
- Resolved customer queries and issues in a timely manner.
- Demonstrated high energy and professional demeanor with both clients and team members.
Fraud Operations Specialist
Unibank/Leobank
Baku, Azerbaijan
03.2023 - 12.2023
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
- Provided expert advice on fraud-related issues to internal stakeholders, enhancing the organization's fraud prevention efforts.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Connected patterns for underlying account associations to discover undetected fraud.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Recommended changes in security protocols based on findings from investigations.
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
- Developed and implemented strategies to reduce fraud losses.
Call Center Representative and Online Chat Agent
Unibank/Leobank
Baku
08.2022 - 02.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to questions
- Answered average of 400 calls, chats per day, addressing customer inquiries, solving problems and providing product information
- Met customer call guidelines for service levels, handle time and productivity
- Resolved customer queries and issues in a timely manner.
- Demonstrated high energy and professional demeanor with both clients and team members.
Content Manager
Kontakt Home
01.2022 - 07.2022
- Find and record product information from reliable sources, place them on the site and in the internal system
- Placement of new products and categories based on the approved plan
- Work in ERP systems, data processing
- Manage content on the site, add updates
- Simple editing of photos, videos and written content
- Edited and sourced images and videos using Photoshop and Photopea
- Working with different CMS platforms and etc
Project Planning Engineer
Encotec
07.2018 - 09.2021
- Implemented production planning and timely implementation of customer orders using Primavera P6
- Planned and coordinated materials, equipment and labor for projects
- Made accurate estimates for timescales and costs for projects
- Created detailed long-term plans and daily production schedules while overseeing manufacturing projects
- Created optimization strategies to drive efficient and systematic decision making
- Collaborated with on-site directors, operations managers and supervisors on engineering projects
- Managed various stages of construction projects
- Preparation and maintenance of level 1,2,3 & 4 Project plans & schedules as fully constrained and resourced networks, including the levelling of work within agreed priorities, resource levels and targets
- Update all Project Schedules, collecting actual data, evaluating forecast dates and monitoring any progress and productivity deviation compared with the baseline schedule
- Actively observe, assess, evaluate, and determine project activities to ensure satisfactory execution progress in accordance with the project schedule
- Preparation updated work program and cash flow curve showing actual progress and identify areas of weakness and establish means and methods for recovery plan
- Ensure any deviation from plan is promptly spotted and analyzed, final time impact is estimated and the effect of corrective actions taken is monitored
- Establishing and maintenance planning tools such as weekly & monthly look-ahead / reports, dashboards, s-curves, recovery plans, various histograms
- Report to the Project Manager about the current work progress, make comparison between planned and actual progress, and recommend alternative solutions and approaches to work planning
Education
Bachelor of Economics - World Economics
Azerbaijan State University of Economics
Baku, Azerbaijan05.2018
Bachelor of Accountancy - Accounting And Audit
Azerbaijan State College of Economics
Baku, Azerbaijan05.2014
Skills
- Communications Strategies
- Team Leading
- Team Supervisor
- Overseeing Social Media Platforms
- Anti-money laundering
- Payment processing
- Cash management
- Excellent conceptual and analytical skills
- Effective interpersonal skills
- Content Development Expertise
- Social Media Copywriting
- Quality Control Standards
- Effective Team Coordination
- Strategic Vision
- Efficient Project Planning
- Creative Solutions
- Focused Listening Skills
- Supply Chain Coordination
- On-Time Project Delivery
- Work Breakdown Structure (WBS)
- Production Planning and Control
- Project Support and Control
- Project Report Development
- Clear Oral and Written Skills
Additional Information
Communicative, Punctuality, Creativity, Organized, Stress-resistant, Fair and Generous, High-Motivated, Active, Responsible
Languages
Russian
First Language
English
Upper Intermediate (B2)
B2
Azerbaijani
Advanced (C1)
C1
Accomplishments
- Development of a bonus system for employees
- Drawing up simplified methods to facilitate the work of the department
- Successfully manage projects, ensuring their completion on time, and within budget
- Development of effective relationships with clients and partners of the company
- Successful resolution of conflict situations with clients and partners
Software
- Microsoft Office
- Microsoft Project
- Oracle Primavera P6
- OCM
- Word Press
- Genesys and Panda
Timeline
Team Supervisor
ProGaming Software
09.2024 - Current
Payment Analyst
ProGaming Software
06.2024 - 08.2024
Online Chat Agent
ProGaming Software
01.2024 - 05.2024
Fraud Operations Specialist
Unibank/Leobank
03.2023 - 12.2023
Call Center Representative and Online Chat Agent
Unibank/Leobank
08.2022 - 02.2023
Content Manager
Kontakt Home
01.2022 - 07.2022
Project Planning Engineer
Encotec
07.2018 - 09.2021
Bachelor of Economics - World Economics
Azerbaijan State University of Economics
Bachelor of Accountancy - Accounting And Audit
Azerbaijan State College of Economics
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