Rufat Zeynalli

• In my current role as a Call Center Agent at Azercell, I am responsible for delivering exceptional customer service through various communication channels. My primary responsibilities include:
• A-Solutions (Akart Fintek): Providing support to users with payment transfers, and assisting with the Akart application, ensuring smooth and secure transactions.
• Experience working with postpaid customers, managing billing inquiries, and providing personalized solutions.
• Serving corporate clients, ensuring their specific needs and requirements are met.
• Assisting premium-segment subscribers, delivering high-level support with a personalized approach.

• Coordinated and supported corporate clients in the business aviation sector.
• Organized transportation for Azal crew members.
• Interacted with suppliers: email correspondence, tender procedures with companies.
• Prepared documents for internal and external audits of accounting departments.
• Maintained and updated document library.
• Organized events for VIP clients and company executives.
• Identified issues, analyzed information, and provided solutions for their resolution.