Rufat Ziyatkhanov
Electrical Engineer
Baku
Summary
Dynamic leader with a proven track record at MHWirth AS, excelling in customer service management and problem-solving. Enhanced customer satisfaction and operational efficiency through innovative service processes and effective team training. Skilled in relationship building, I significantly improved financial performance and equipment reliability, fostering strong client and vendor partnerships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
MHWirth AS (HMH)
02.2025 - Current
- Managing offshore and onshore team performance, adhered to service level agreements.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Negotiated with vendors to secure best prices for parts and supplies.
General Manager of Caspian Operations
MHWirth AS (HMH)
02.2012 - 02.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Technical Manager Overhaul
MHWirth AS
02.2009 - 02.2012
- Planned scheduled equipment overhauls as part of preventive maintenance program.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Supervised employee performance, preventive maintenance, and safety.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
Education
Master of Science - Electrical Engineering
Azerbaijan Oil And Gaz Institute
Baku, Azerbaijan 04.2001 -
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Timeline
Service Manager
MHWirth AS (HMH)
02.2025 - Current
General Manager of Caspian Operations
MHWirth AS (HMH)
02.2012 - 02.2025
Technical Manager Overhaul
MHWirth AS
02.2009 - 02.2012
Master of Science - Electrical Engineering
Azerbaijan Oil And Gaz Institute
04.2001 -
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