Ruhin VALIKHAN
Baku,AZE
Summary
Highly skilled and accomplished event transportation and hospitality manager with 10+ years experience and a proven track record coordinating major sporting events that exceed client expectations. Demonstrated success at devising and managing comprehensive transportation and logistics plans, and managing the multicultural delivery teams.
Overview
16
16
years of professional experience
Work History
Target Group Coordinator
FIFA Club World Cup Saudi Arabia 2023
Stuttgart
03.2024 - 07.2024
- I plan, oversee and coordinate UEFA Target Group operations, managing team intercity logistics and VIP transportation, including Presidents and Executive Committee Members
- My responsibilities include organizing transportation for 4 Team Base Camps, 2 Team Transfer and VIP hotels, and coordinating activities across 12 venues for 9 teams and 6 matches in Host City
Transport Manager
FIFA Club World Cup 2023 Jeddah
Jeddah
11.2023 - 12.2023
- Planned and managed team transport operations for the first arrival of competition, Auckland City FC, and the largest fleet for Manchester City FC, using the TMM system and on-ground.
- The total fleet was 29, with a peak of 24 on match days.
Host City Airport Transport Coordinator Airside & Landside
FIFA Women's World Cup Australia & New Zealand 2023
Brisbane
06.2023 - 08.2023
- Coordinated airport operations on the airside and landside, ensuring adherence to daily operational plans and safety regulations while collaborating with the team and Host City Airport Manager
- Provided directional guidance to FIFA clients, assisting with passport control, customs, and biosecurity issues, and managing mishandled baggage cases as the main point of contact between clients and handling companies/airlines
- Maintained positive working relationships with airport employees, government representatives, and stakeholders, overseeing Welcome Desk operations and coordinating client transport while reporting to various senior managers
Venue Transport Coordinator
Formula 1 Azerbaijan Grand Prix 2023
Baku
04.2023 - 05.2023
- Effectively managed a team of 42 members and 149 vehicles, ensuring seamless venue transportation operations and coordinated with vehicle maintenance suppliers to maintain high transportation service standards and prioritized fleet reliability and safety
- Designed and implemented an optimized inner route, minimizing congestion during events, and strategically supervised traffic signage installation to enhance safety and traffic movement
- Implemented rigorous control measures to regulate and manage venue traffic, ensuring a secure and organized environment
Accessible Transport Deputy Manager
FIFA World Cup Qatar 2022 - TMS Global
Doha
09.2022 - 12.2022
- Planned, managed, and implemented accessible transport operations at Free Zone Metro Hub and Al Thumama Stadium Bus Mall for 8 FIFA World Cup matches for over 4000 spectators
- Collaborated with stakeholders, trained ground staff and drivers, and efficiently provided transportation for daily 14k-18k spectators, while utilizing CEIBA II and FMS tracking systems for enhanced efficiency
- Successfully supported tournament bus services at Al Janoub & 974 Stadiums and facilitated transportation for spectators
UEFA 2020
Baku
05.2021 - 07.2021
- Executed operational documents, including crowd management plans, venue operating plans, and daily activities, while managing 56 volunteers, over 40 policemen, and 47 security stewards for a daily event with 30,000 spectators
- Provided support to spectators, supervised venue areas and function operations, conducted training sessions for volunteers, briefed team leaders and members, managed volunteer welfare, ensured smooth ingress and egress, and coordinated with relevant departments for venue preparations
Hotel Manager
Kaftan Hotel Sultanahmet
04.2016 - 04.2021
- Expertly recruited, trained, and supervised staff across all levels, including receptionists, kitchen staff, maids, and office employees, while setting clear objectives for optimal performance
- Demonstrated exceptional planning and managing skills in accommodation, hospitality, and guest relations operations, by efficiently allocating responsibilities and resources to achieve the most effective operating model
- Achieved remarkable results: elevated hotel guest experience rating from 7.4 to 9.2, boosted annual profits by 40%, increased occupancy from 70% to 93%, and significantly improved hotel ranking from 2900 to top 150
- Spearheaded strategic leadership and service excellence, implementing efficient marketing strategies, effective guest communication, and successful collaborations to enhance overall guest experience
IN-KA Insan Kaynakları (IN-KA Human Resources)
01.2009 - 12.2015
- Exceptional first point of contact for clients and visitors during events, handling inquiries and emergencies with efficiency
- Efficiently managed accommodation bookings and requirements, as well as controlled event sponsor needs and provided exceptional customer service
- Exhibited strong leadership by supervising support personnel, including stewards, staff, and volunteers, to ensure smooth event operations, while also facilitating event setups and preparing evaluation reports for continuous improvement and managed event transport and coordinated events, ensuring seamless logistics of participants
- Highlighted Events with IN-KA:
- G20 Development Working Group Meeting (G20DWG) - Meeting Hall Supervisor - Feb 2015
- Coca-Cola Dealer Training Meeting - Event Coordinator - 2014 - Bogaziçi University
- Pfizer Eurasia And Africa Summit - Event Transport Coordinator - March 2013 - Crown Plaza Asia
- 16th APRCE Istanbul 2013 last pre-convention meeting - Event Coordinator - Feb 2013 - Hilton Istanbul Bosphorus
- World Economic Forum on the Middle East, North Africa and Eurasia (WEF) - Operation Supervisor - June 2012 - Istanbul Lutfi Kirdar International Convention and Exhibition Centre (ICEC)
- Istanbul World Political Forum - Meeting Hall Coordinator - May 2012
- 4th United Nations Conference on the Least Developed Countries - Transport Coordinator - May 2011 Ataturk Airport
Education
Sport Management -
Anadolu University - Faculty of Business Administration
01.2022
Sustainability & Major Sports Events Professional Certificate Program -
Hamad Bin Khalifa University
01.2022
Tourism and Hospitality Management -
Anadolu University - Faculty of Business Administration
01.2022
Skills
- Microsoft Office 360
- CEIBA II and FMS
- FIFA IFES and FIFA TMM
- Quick to make relationships
- Strong sense of empathy
- Expert in intercultural client services
- Capable of managing 150 staff
- Attention to detail in communication and operations
Timeline
Target Group Coordinator
FIFA Club World Cup Saudi Arabia 2023
03.2024 - 07.2024
Transport Manager
FIFA Club World Cup 2023 Jeddah
11.2023 - 12.2023
Host City Airport Transport Coordinator Airside & Landside
FIFA Women's World Cup Australia & New Zealand 2023
06.2023 - 08.2023
Venue Transport Coordinator
Formula 1 Azerbaijan Grand Prix 2023
04.2023 - 05.2023
Accessible Transport Deputy Manager
FIFA World Cup Qatar 2022 - TMS Global
09.2022 - 12.2022
UEFA 2020
05.2021 - 07.2021
Hotel Manager
Kaftan Hotel Sultanahmet
04.2016 - 04.2021
IN-KA Insan Kaynakları (IN-KA Human Resources)
01.2009 - 12.2015
Sustainability & Major Sports Events Professional Certificate Program -
Hamad Bin Khalifa University
Tourism and Hospitality Management -
Anadolu University - Faculty of Business Administration
Sport Management -
Anadolu University - Faculty of Business Administration
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