Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Rupak Talwar

Phoenix

Summary

Experienced Senior Manager of Quality Assurance at CVS Health with a strong track record of leading teams in implementing automated testing frameworks in continuous integration and delivery pipelines. Collaborating closely with cross-functional teams, I have successfully delivered high-quality projects that meet strict business and user requirements. In addition to my technical expertise in automation tools, I excel in mentoring and developing talent in the QA domain. The blend of my automation and manual testing skills showcases our team's commitment to excellence and innovation in the healthcare industry.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Staff Software Development Engineer

CVS Health
07.2019 - Current
  • Led and orchestrated a dynamic team to automate intricate test cases utilizing UiPath/PlayWright/BDD methodologies, seamlessly integrating test frameworks into CI/CD pipelines via Jenkins.
  • Strategically recruited, mentored, and cultivated a high-achieving team comprising both manual and automation testers, fostering a culture of excellence.
  • Collaborated closely with cross-functional stakeholders, including Product Management, Development, and Business teams, to meticulously prioritize tasks and navigate risks, ensuring seamless, high-quality project delivery.
  • Designed and implemented standardized templates, tools, metrics, and best practices, enabling rigorous product verification aligned with precise business and user requirements.
  • Spearheaded quality activities across diverse projects, championing peer reviews and quality initiatives to consistently enhance project outcomes.
  • Skillfully managed work allocation, expertly delegating responsibilities to both Full-Time Employees (FTEs) and contractors, while judiciously considering project priority, scale, and complexity.
  • Delivered insightful and timely status reports to executive management and key business partners, offering transparent visibility into the progress of multiple concurrent projects.
  • Conducted comprehensive reviews and retrospectives, leveraging testing outcomes for meticulous analysis and driving targeted improvements as necessary.
  • Leveraged expertise in SharePoint to construct solutions utilizing Nintex Form and Nintex Workflow, contributing to streamlined processes and enhanced efficiency.
  • Established a reliable point of contact, proactively delegating resources for critical tasks such as production issues, installations, and customer support, ensuring timely resolution and exceptional customer satisfaction.

IT QA Advisor

CVS Health
04.2014 - 06.2019
  • Collaborated extensively with Product Management, Development, and Business teams, meticulously prioritizing tasks and adeptly mitigating risks/issues to ensure the triumphant delivery of high-quality results.
  • Developed templates, tools, metrics, and industry best practices, orchestrating a comprehensive product verification process that aligns seamlessly with precise business and user requisites.
  • Formulated and executed meticulous testing strategies, plans, estimates, and schedules, acting as a bedrock of support for diverse projects and successful product releases.
  • Diligently managed work allocation and adeptly delegated responsibilities to Full-Time Employees (FTEs) and skilled contractors across a diverse array of projects, based on a judicious analysis of priority, scope, and intricacy.
  • Led the execution of manual testing, encompassing both Positive and Negative scenarios such as Functional, Smoke, Regression, Integration, and End-to-End testing, across various critical applications.
  • Exhibited proficiency in validating Database updates and changes through rigorous Back-end testing, employing adept SQL queries to ensure data integrity.
  • Demonstrated expertise by meticulously reviewing and enhancing Test Plans and Test Cases authored by fellow Quality Assurance team members, fostering a culture of excellence.
  • Ensured unwavering quality across diverse SDLC methodologies, including Scrum, Agile, iterative, and waterfall, consistently delivering top-notch results.
  • Championed user training initiatives, imparting knowledge on new features and functionalities of Applications in alignment with specific release schedules.

Lead Consultant

Genpact
02.2010 - 03.2014
  • Directed comprehensive testing encompassing Navigation Flow, Functionality, System, and User Acceptance Testing, ensuring end-to-end product excellence.
  • Pioneered a meticulous approach to Business Requirement Document (BRD) review and collaborated effectively with stakeholders to comprehend intricate requirements.
  • Orchestrated rigorous manual testing, expertly evaluating Positive and Negative scenarios, including Functional, Smoke, and Integration testing across both .Net and Mainframe Applications.
  • Leveraged SQL queries to ensure flawless Database integrity through meticulous Back-End testing, validating updates and changes.
  • Formulated in-depth test documentation including Test Plans, Test Approaches, Test Matrices, and Test Strategies, meticulously aligned with business requisites and design/application walk-throughs.
  • Showcased excellence by reviewing and enhancing Test Plans and Test Cases crafted by fellow Quality Assurance team members, fostering continuous improvement.
  • Spearheaded user training initiatives on new features and functions, seamlessly integrating enhancements within targeted releases.
  • Expertly managed defect tracking and reporting using Quality Center, maintaining transparency and facilitating prompt resolution.
  • Demonstrated proactive collaboration with developers and client teams to establish scope and expectations for each Agile Development cycle release.
  • Enforced meticulous quality standards through the review of team members' work deliverables, ensuring alignment with project standards prior to QA testing sign-off with Client Teams.
  • Distinguished by exceptional communication skills, adeptly fostering strong relationships across a diverse range of colleagues within the team environment as well as clients.
  • Led and guided a team of 5-8 resources across Offshore and Onshore locations, consistently delivering high-quality outputs across multiple releases.

Software Engineer

Accenture
03.2007 - 02.2010
  • Led the enhancement and development efforts for Java and Mainframe applications, taking ownership of code creation and new feature implementations.
  • Expertly gathered and interpreted requirements from Business users, offering high-level estimates for project scope and timelines.
  • Orchestrated the end-to-end development lifecycle, from crafting High-Level Designs to executing Low-Level Designs, coding changes, and meticulously conducting Unit Testing.
  • Played a pivotal role in driving the peer review process, meticulously assessing Technical Designs and Code changes contributed by fellow team members.
  • Demonstrated exceptional problem-solving skills by analyzing and resolving Production issues, addressing concerns raised by Business users.
  • Elevated the performance of the team by providing mentorship to junior members and newcomers, ensuring their adept understanding of project processes and technical intricacies.
  • Effectively facilitated Deployment activities and provided essential Code migration support for each project release, contributing to seamless delivery.
  • Expertly devised SORT Job Control Language (JCL) procedures, optimizing the development process for a multitude of similar SQL queries to rectify Production data issues.
  • Applied a discerning eye by reviewing Test scripts and Test results, ensuring the robustness of Testing outcomes and contributing to comprehensive quality assurance.
  • Collaborated seamlessly with both the System Integration and User Acceptance Testing teams, actively clarifying and addressing bugs to deliver a refined final product.

Associate Software Engineer

Spectranet
06.2006 - 03.2007
  • Based in New Delhi, India, provided on-site resolution for IP network issues, ensuring timely solutions while adhering to client Service Level Agreements and maximizing up-time.
  • Thrived in fast-paced, deadline-driven environments, demonstrating an exceptional ability to perform under pressure.
  • Enforced meticulous network documentation practices, meticulously maintaining comprehensive records including network matrices, backup configurations, and network diagrams for each account.
  • Pioneered the successful implementation of a backup strategy and a disaster recovery plan, safeguarding against potential server downtime and revenue loss.
  • Proactively identified and addressed bottlenecks in data traffic, coordinating seamlessly with backend Internet Service Providers (ISPs) to optimize network performance.

Education

Bachelor of Technology - Electronics and Communication

College of Engineering and Technology, IILM
05.2006

Skills

  • Test Automation
  • Resource Management
  • Quality Management
  • SQL
  • CI/CD and Pipeline
  • Quality Assurance Testing
  • Communication skills
  • Software Development Life Cycle
  • Agile Methodology

Certification

  • Application Designer Certification, Accenture & MIT, 2009
  • Quality Assurance Connected Devices, ATSQA, 2020
  • Agile Boot Camp: ICP Fundamental Certification, ASPE, 2019
  • Agile Testing (ICP-TST), ASPE, 2019
  • DB2 700, IBM, 2008

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Staff Software Development Engineer

CVS Health
07.2019 - Current

IT QA Advisor

CVS Health
04.2014 - 06.2019

Lead Consultant

Genpact
02.2010 - 03.2014

Software Engineer

Accenture
03.2007 - 02.2010

Associate Software Engineer

Spectranet
06.2006 - 03.2007

Bachelor of Technology - Electronics and Communication

College of Engineering and Technology, IILM

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Rupak Talwar