Rushella Pasho
Casa Grande
Summary
Dynamic and results-driven professional with extensive experience in scheduling, authorizations, verifications, and so much more. Proven expertise in customer relations and documentation management, enhancing operational efficiency. Skilled in utilizing EHR systems and fostering effective communication between patients and providers. Committed to delivering exceptional service and working closely with all staff for efficient productivity.
Overview
8
8
years of professional experience
Work History
Lead VA Authorization and Referrals Specialist
Natural Health Center LLC.
02.2022 - Current
- Support the team in executing daily operations and strategic initiatives.
- Maintain accurate records and documentation for project tracking purposes.
- Develop training materials to enhance staff proficiency and productivity.
- Work as a liaison for communication between veteran patients and providers.
- Perform eligibility and benefits verification.
- Schedule and register patients for future visits.
- Submit all prior authorization requests for treatment and prescriptions.
- Handling medical records requests.
Scheduler II
Providence Alaska Medical Center
04.2017 - 05.2022
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Scheduler for all departments in Maternity, such as Triage, Labor and Delivery, NICU, Lactation clinic, and Family Counseling.
- Applied some coding for documentation submitted to insurance.
- Coordinated incoming referrals.
- Trained new employees.
- Handling a high volume of incoming and outgoing calls.
- Preparation of clinic charts and documents.
- Updated patient charts and demographics using multiple EMR/EHRs.
- Greeted visitors
- Maintained a tidy and organized workspace.
Education
PVCC -
Paradise Valley Community College
Phoenix, AZSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in Microsoft Excel, Word, Outlook, and Adobe
- Proficient with the following EHRs: Epic, AthenaOne, Tebra (formerly Kareo), and Elation
- Excellent written and verbal communication
- WPM: 60
Timeline
Lead VA Authorization and Referrals Specialist
Natural Health Center LLC.
02.2022 - Current
Scheduler II
Providence Alaska Medical Center
04.2017 - 05.2022
PVCC -
Paradise Valley Community College