Ruslan Amirkhanov
Baku
Summary
Performance-driven professional with over 15 years of excellence in Sales and Customer Service within top-tier international companies. Proven expertise in territory development, focusing on operational excellence, sales acceleration, and strategic key account growth.
Extensive knowledge of the Azerbaijan market and a strong network of key partners. Expert in Trade Marketing and building sustainable business models from the ground up.
Core Competencies: Strategic Management, Key Account Relations, and High-Impact Sales. MY APPROACH: Consistently going the extra mile to exceed corporate objectives.
Experienced with market analysis, strategic planning, and team leadership. Utilizes data-driven insights to identify growth opportunities and enhance operational efficiency. Track record of fostering collaborative work environments and driving successful business transformations.
Overview
18
18
years of professional experience
Work History
Business Builder/Area Supervisor
Prime Light LLC
Baku, Azerbaijan
05.2024 - Current
- Strategic Key Account Management
- Analyzed consumer trends to inform product development and marketing initiatives.
- Trade Marketing & Partner Activations:
- Collaborated with stakeholders to optimize supply chain processes and improve efficiency.
- Compliance & Operational Excellence\ -Market Intelligence &
- Partnership Development & Retention
- Developed new business opportunities through market research and targeted marketing campaigns.
- Business Development & Market Expansion
- Sales Analysis & Asset Management: Developed comprehensive sales reports and meticulously tracked the placement and performance of trade equipment. Optimized POS (Point of Sale) layouts to ensure maximum visibility and ROI per location.
Trade Marketing Specialist
JTI Tobacco
Azerbaijan
08.2021 - 01.2024
- Increased Sales up to 49% and 155 new customers.
- Working in the Fields.
- Working with key-accounts and retail stores.
- Building new partnerships with new clients.
- Completed customer searches to generate new leads.
- Monitored market activity to remain ahead of competitors with innovative sales campaigns.
- Checking compliance with merchandising in shop windows, training and contracting new customers.
- Changing POS materials and updating the pricing.
- Increase and maintain a constant stock on the shelves.
- Best team player in my company.
- Compliance and Merchandiser Specialist.
- Trade Marketing/Merchandiser specialist
Compliance Area Supervisor
Carlsberg
Azerbaijan
12.2018 - 06.2021
- Conducted retail store visits to ensure compliance with display standards, product availability, pricing, and stock levels.
- Collaborated with Horeca channels, including pubs and restaurants, to assess needs and manage expiration dates.
- Supervised and evaluated the work of field forwarders.
- Developed and maintained strong partnerships with customers.
- Documented customer information and interactions effectively.
- Managed inventory to align stock levels with anticipated demand.
- Prepared comprehensive daily, weekly, and total forwarder compliance reports.
- Compliance Area Supervisor
Field Sales Manager/Merchandising Specialist
Russian Seeds Company JIN
Azerbaijan
10.2016 - 10.2018
- Checking the compliance of our equipment for the correct layout, merchandising prices, and stock.
- B2B sales, find new customers and building partnerships for new contracts.
- Installation of commercial equipment, showcases in stores, filling with seeds.
- Managed over 30 customer calls per day.
- Increased sales by 10%.
- Promoted and up-sold products and services to meet the needs of customers.
- Best Seller, Top 2 in my Team. 250+ new partnerships, new clients.
- Field Sales Manager/Merchandising Specialist
Call Centre Representative
Nar Mobile
Azerbaijan
01.2014 - 09.2016
- Office work.
- Working on the phone with different types of guests, help, complaints, and support.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 250 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Call Centre Representative
Waiter/Room-service/Lobby Attendant
Hyatt Regency/Four Seasons Hotels
Baku, Azerbaijan
06.2008 - 11.2013
- Worked in restaurant, room-service, lobby, serving guests in the hotel.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Increased revenue by upselling and recommending products.
- Waiter/Room-service/Lobby Attendant
- Assisted in training new staff on menu offerings and service protocols.
- Provided exceptional customer service in fast-paced dining environments.
Education
Bachelor of Science - Marketing and Commerce
Azerbaijan State Economic University
Baku01.2012
Skills
- Operations management
- E-commerce strategy
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Leadership development
- Business analysis
Languages
Azerbaijan
Native or Bilingual
Russian
Native or Bilingual
Turkish
Professional Working
English
Professional Working
French
Limited Working
References
References available upon request.
Timeline
Business Builder/Area Supervisor
Prime Light LLC
05.2024 - Current
Trade Marketing Specialist
JTI Tobacco
08.2021 - 01.2024
Compliance Area Supervisor
Carlsberg
12.2018 - 06.2021
Field Sales Manager/Merchandising Specialist
Russian Seeds Company JIN
10.2016 - 10.2018
Call Centre Representative
Nar Mobile
01.2014 - 09.2016
Waiter/Room-service/Lobby Attendant
Hyatt Regency/Four Seasons Hotels
06.2008 - 11.2013
Bachelor of Science - Marketing and Commerce
Azerbaijan State Economic University