Ruslan Azizov
Baku,Narimanov
Overview
8
8
years of professional experience
Work History
Executive Director
Go Line
Baku, Narimanov
10.2023 - Current
- Developed and implemented strategic plans to ensure organizational growth and development.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Implemented strategic offerings to enhance company's suite of products and services.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Signed and approved budgets for new funding and program initiatives.
Marketing Manager
Nestfiber
Baku, Yasamal
11.2021 - 09.2023
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Organized trade shows and exhibitions to promote brand awareness.
- Monitored competitors' activities to keep up with industry trends.
- Tracked budgets for all marketing initiatives and provided regular updates.
- Generated ideas to increase sales through creative promotions.
- Worked with management team to oversee and monitor marketing strategy.
- Drafted press releases announcing new products or services.
- Represented company at local and trade association meetings to promote products.
- Tracked, analyzed and reported on marketing program results.
Director
Go Broker
Baku, Nizami
01.2021 - 07.2023
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Monitored market conditions and competitor activities to inform business decisions.
- Provided guidance on legal matters related to contracts or intellectual property rights.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Assessed employee performance against established benchmarks or targets.
- Prepared presentations for board meetings summarizing key developments within the company.
- Implemented systems for tracking progress on key initiatives or projects.
Office Manager
Azfibernet
Baku, Narimanov
08.2019 - 02.2022
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Call Center Operator
Azfibernet
Baku, Narimanov
03.2016 - 06.2018
- Answered incoming calls from customers and provided information about products or services.
- Assisted customers with inquiries, complaints, orders, billing issues, technical support, and other customer service related issues.
- Responded to customer emails in a timely manner.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
- Utilized computer technology for problem solving techniques.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
BBA - International Relations And Affairs
Baku State University
Baku05.2018
BBA - Public Affairs and Public Policy Analysis
ADA University
Baku01.2015
Skills
- Community Engagement
- Human Resources
- Operations Management
- Case Management
- Business Management
- Operational Planning
- Communications Strategy
- Client Services
- Program Monitoring
- Consulting
- Leadership Development
- Public Speaking
- Business Planning
- Team Leadership, Training, and Development
- Project Management
- Business Development
- Program Management
- Marketing
Languages
Azerbaijani
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
Turkish
Advanced (C1)
C1
Timeline
Executive Director
Go Line
10.2023 - Current
Marketing Manager
Nestfiber
11.2021 - 09.2023
Director
Go Broker
01.2021 - 07.2023
Office Manager
Azfibernet
08.2019 - 02.2022
Call Center Operator
Azfibernet
03.2016 - 06.2018
BBA - International Relations And Affairs
Baku State University
BBA - Public Affairs and Public Policy Analysis
ADA University