Ruslan Ismayilov
Baku
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Specialist
Guven Technology LLC
Baku
09.2024 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Used remote login tools to assist clients with technical and product questions.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
IT Manager
Spark LLC
Baku
01.2020 - 08.2024
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Served as first point of contact for incoming technical service calls and emails.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Managed the configuration and maintain network devices. (Cisco,HP, TP-link, Unify Wireless AP)
- Managed and configured Palo Alto (IP Sec VPN Tunnel, VLAN, DHCP)
- Managed and configuration Hikvision NVR, DVR.
- Installing structured cabling system.
IT Manager
AAC LLC
Garadagh, Baku
02.2013 - 08.2021
- Served as first point of contact for incoming technical service calls and emails.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Delivered local and remote IT support for hardware and software to company personnel.
- Managed the configuration and setup of customer accounts and systems.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security. Windows server 2008/2013 AD DC, DHCP, Exchange server 2008
- Coordinated with vendors for procurement of IT products or services as needed.
- Configure firewalls to protect against unauthorized access or malicious attacks.(TMG and Kerio)
- Configure network switches (Cisco, HP, TP-Link)
- Installation CCTV camera, DVR and NVR
Information Technology Manager
Ministry of Agriculture
Baku
01.2016 - 05.2020
- Managed user and email accounts. (Windows server 2016)
- Configured networks for secure access from remote locations using VPN technologies.
- Provided company users with tech support for IT problems and account maintenance.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Managed the installation, configuration and maintenance of company-wide hardware and software systems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Configured Cisco and HP network devices, Panasonic KX TDA 100 phone system
- Implemented a unified automated information system with the Customs Committee in the country.
Engineer
BTRIB-Garadagh EATS
Garadagh
05.2006 - 02.2013
- Operating and maintaining the Huawei telephony system.
- Planning and controlling projects.
- To document all engineering activities according to established procedures.
- To provide support during the installation, maintenance, and repair of equipment.
Education
Bachelor of Science - Automation of Production Processes
Azerbaijan State Oil Academy
Baku06-2002
Certification
- Palo Alto - PCNSA 18.11.2023 Verification no: cabd6067e5ff452c91b7dabdd2266022
- Cisco - CCNA 14.06.2024 ID No: CSCO14131578
Driving license
Category B
Timeline
IT Specialist
Guven Technology LLC
09.2024 - Current
IT Manager
Spark LLC
01.2020 - 08.2024
Information Technology Manager
Ministry of Agriculture
01.2016 - 05.2020
IT Manager
AAC LLC
02.2013 - 08.2021
Engineer
BTRIB-Garadagh EATS
05.2006 - 02.2013
- Palo Alto - PCNSA 18.11.2023 Verification no: cabd6067e5ff452c91b7dabdd2266022
- Cisco - CCNA 14.06.2024 ID No: CSCO14131578
Bachelor of Science - Automation of Production Processes
Azerbaijan State Oil Academy