Russell Dight
Scottsdale,AZ
Summary
Accomplished Restaurant Manager and Lead Bank Teller with a proven track record at Ritz Asia and Wells Fargo, showcasing exceptional customer service and attention to detail. Expert in enhancing customer satisfaction, reducing wait times, and leading teams with professionalism. Skilled in fraud detection and bilingual in Spanish, consistently achieving positive outcomes in high-stakes environments.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Ritz Asia
05.2010 - 11.2011
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure high level of efficiency and customer satisfaction
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant General Manager
Jimmy John's Sandwiches
02.2012 - 01.2013
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Lead Bank Teller
Wells Fargo
04.2013 - 08.2014
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across team.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Developed strong rapport with clients, maintaining long-term relationships and trust in bank's services.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
Machine Operator
Liberty Foil
01.2016 - 12.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within production environment.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05-2004
Skills
- Customer service
- Attention to detail
- Risk management awareness
- Fraud detection techniques
- Team leadership
- Professionalism and ethics
- Basic Python/Coding understanding
- Basic/Intermediate Spanish Language ability
- Customer-oriented
- Complaint resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Machine Operator
Liberty Foil
01.2016 - 12.2023
Lead Bank Teller
Wells Fargo
04.2013 - 08.2014
Restaurant General Manager
Jimmy John's Sandwiches
02.2012 - 01.2013
Restaurant Manager
Ritz Asia
05.2010 - 11.2011
High School Diploma -
Horizon High School
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