Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rustam Amiraslanov

Baku,Azerbaijan

Summary

With a Bachelor of Education specializing in ESL instruction, my career in hospitality has been defined by delivering exceptional guest experiences for prestigious hotel groups. In previous roles, I consistently excelled in guest relations, leveraging my multilingual skill s in English, Russian, and Turkish to create personalized and memorable interactions.
My key strengths include active listening and a deep understanding of guest needs, which have led to consistently positive feedback. I am adept at working collaboratively within teams, while also being highly capable of making independent decisions. Having mastered various hospitality management systems, I have played an integral role in ensuring the smooth day-to-day operations of each establishment and in elevating overall guest satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant-Personal Assistant (Seasonal)

Maxx Royal Resorts
04.2024 - 10.2024

Guest Relations Supervisor

Four Seasons Hotels and Resorts
04.2023 - 12.2023

Guest Experience Ambassador

Mandarin Oriental Hotel Group
05.2022 - 10.2022

Reservations sales agent

Lujo Hotel
08.2020 - 04.2022

Education

Bachelor of Liberal Studies - English Language

Azerbaijan State Pedagogical University
Baku
06-2015

BBA - English-as-a-Second-Language Education

The Peace Corps
Baku
06-2015

Skills

  • Opera Cloud PMS
  • Opera Resort Edition
  • HotSos
  • Golden
  • Fidelio
  • Infor HMS
  • Supervisory skills
  • Interpersonal skills
  • Front office operations
  • Cultural sensitivity
  • Commercial awareness
  • Planning
  • Networking
  • Good Telephone Etiquette
  • Time Management
  • Self-Directed
  • Analytical Thinking
  • Attention to Detail
  • Problem-Solving
  • Written Communication
  • Teamwork and Collaboration
  • Organizational Skills
  • Leadership
  • Customer Service

Languages

Russian
First Language
English
Proficient (C2)
C2
Turkish
Proficient (C2)
C2

Certification

  • NATO-North Atlantic Alliance
    Translator
    This seminar provided valuable insights from high-level speakers on the two major institutional pillars of transatlantic partnership, the EU and NATO.
  • First European Olympic Games
    Translator
    Served as a translator at the First European Olympic Games in Baku, Azerbaijan (2015), facilitating communication between international athletes, officials, and media representatives. Ensured smooth interactions and contributed to enhancing the overall experience of participants.

Timeline

Assistant-Personal Assistant (Seasonal)

Maxx Royal Resorts
04.2024 - 10.2024

Guest Relations Supervisor

Four Seasons Hotels and Resorts
04.2023 - 12.2023

Guest Experience Ambassador

Mandarin Oriental Hotel Group
05.2022 - 10.2022

Reservations sales agent

Lujo Hotel
08.2020 - 04.2022

Bachelor of Liberal Studies - English Language

Azerbaijan State Pedagogical University

BBA - English-as-a-Second-Language Education

The Peace Corps
Rustam Amiraslanov