With a Bachelor of Education specializing in ESL instruction, my career in hospitality has been defined by delivering exceptional guest experiences for prestigious hotel groups. In previous roles, I consistently excelled in guest relations, leveraging my multilingual skill s in English, Russian, and Turkish to create personalized and memorable interactions.
My key strengths include active listening and a deep understanding of guest needs, which have led to consistently positive feedback. I am adept at working collaboratively within teams, while also being highly capable of making independent decisions. Having mastered various hospitality management systems, I have played an integral role in ensuring the smooth day-to-day operations of each establishment and in elevating overall guest satisfaction.