Rustam Ismailov

• Performed manual testing on web applications across multiple browsers and platforms.
• Monitored production environments for errors or performance degradation issues.
• Created detailed bug reports with steps to reproduce, severity levels and screenshots.
• Documented results of both positive and negative test cases in a clear manner.
• Prepared daily and weekly status reports summarizing progress against project goals and objectives.
• Identified defects using various debugging tools such as Firebug, Chrome Developer Tools.
• Analyzed system requirements and prepared test data for functional testing.
• Provided feedback on usability issues during User Acceptance Testing.
• Maintained traceability matrix between user stories, requirements, defects and test cases.
• Suggested improvements in QA processes to increase efficiency and reduce costs.
• Tracked project tasks through JIRA dashboard, updated tasks regularly according to their status changes.
• Collaborated with quality team members and leaders to monitor conformance to quality standards.

Accepted documents for visa application

Assisted customers with filling visa application forms

Scanned documents for visa application

Consulted customers on compliance of the packages of documents with requirements of diplomatic missions

Accepted biometric data of applicants

• Monitored phone calls to provide feedback and coaching.

• Assisted inbound callers with navigating COVID-19 recommendations and safety data.
• Maintained accurate records of incoming calls in internal database.
• Met UEFA officials and VIP customers
• Escorted UEFA officials to their transport and accommodation place

• Collected baggage charges and accepted baggage for check-in.
• Utilized PA system to announce departures and changes to landings.
• Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
• Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
• Operated computerized system to handle ticketing and check-ins.
• Keyed passenger information into ticketing reservation system to process boarding passes.

Developed recruitment strategies

Implemented staff benefits

Coordinated administrative functions

Reviewed new employees

• Provided HR consultation services to leadership and department heads.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Used data and analytics to improve company processes for recruitment, selection and onboarding.
• Used HR website and other media to communicate HR processes, increasing understanding and consistent use.