Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ryan Doig

Ryan Doig

Flagstaff

Summary

Dynamic professional with a strong background in training and operations supervision. Experienced in developing workflows and training materials to improve team performance and customer service. Aiming to leverage skills to enhance operational efficiency.

Overview

9
9
years of professional experience
2
2
Certificates

Work History

Lead Class Technician

CLCI (Certified Life Coach Institute)
Work From Home
08.2023 - 03.2026
  • Developed workflows to streamline team members tasks and projects.
  • Assisted in developing supplemental training materials to assist those requiring learning accommodations.
  • Supported workshops to teach/train people on development of coaching skills.
  • Managed email campaigns and logistics for training courses and events.
  • Collaborated with team members to streamline operational processes.
  • Provided technical support for online training courses.
  • Maintained accurate records of client interactions and feedback to promote further development among the team.

Shift Leader

Road Runner Sports
Concord
08.2022 - 02.2023
  • Supervised and led employees, ensuring high productivity and exceptional customer service during shifts.
  • Trained and mentored team members to enhance customer service techniques and product knowledge, fostering a knowledgeable and responsive team.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled customer inquiries and resolved issues to enhance shopping experiences.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Assisted in training new employees on shift operations.
  • Implemented visual merchandising standards to maintain appealing product displays.
  • Monitored sales performance, providing actionable feedback to drive continuous improvement initiatives.
  • Supervised daily store operations and ensured compliance with company policies.

Education

High School Diploma -

Horizons: Independent Study
Pleasant Hill, CA
06-2019

Skills

  • Technical support
  • Troubleshooting
  • Workflow development
  • SOP enforcement
  • Operations supervision
  • Email campaign management
  • Sales monitoring
  • Data analysis
  • Customer service
  • Employee training
  • Training material creation
  • Team collaboration
  • Attention to detail
  • Multitasking and organization
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Verbal and written communication
  • Coaching skills

Certification

Master Certified Life Coach

Timeline

Lead Class Technician

CLCI (Certified Life Coach Institute)
08.2023 - 03.2026

Shift Leader

Road Runner Sports
08.2022 - 02.2023

High School Diploma -

Horizons: Independent Study

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Ryan Doig