Ryan Ford
Cave Creek
Summary
Dynamic Bartender Supervisor with a proven track record at Heart & Soul Mexican Grill, excelling in employee training and cash management. Expert in POS systems and customer service, fostering a welcoming environment while ensuring compliance with safety protocols. Recognized for enhancing operational efficiency and cultivating strong customer relationships.
Overview
16
16
years of professional experience
Work History
Bartender Supervisor
Heart & Soul Mexican Grill
09.2021 - 02.2025
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Streets Of New York Pizza
08.2018 - 02.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Harolds Cave Creek Corral
09.2008 - 02.2018
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Education
GED -
Cactus Shadows High School
Cave Creek, AZ01-1999
Skills
- Employee scheduling
- POS system operation
- Menu development
- Ordering bar supplies
- Food running
- Customer service expertise
- Safe food handling procedures
- Professional appearance
- Customer service
- Clear and effective communication
- Beverage supply orders
Timeline
Bartender Supervisor
Heart & Soul Mexican Grill
09.2021 - 02.2025
Server
Streets Of New York Pizza
08.2018 - 02.2021
Bartender
Harolds Cave Creek Corral
09.2008 - 02.2018
GED -
Cactus Shadows High School
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