Overview
Work History
Education
Skills
Timeline
Generic

Ryan Grice

Phoenix

Overview

18
18
years of professional experience

Work History

Field Training Specialist

Sonora Quest Laboratories
Phoenix
08.2023 - Current

Conduct NEO with new hires, field Training, retraining of existing employees, needlestick investigations, computer training including but not limited to Quanum, appointment scheduler, PBI, PATS, and Labdash, venipuncture safety training, direct observations, CAP documentation, communications with supervisors and leadership, indexing, PowerPoint presentation, perform venipunctures on patients, collect specimens for testing, process specimens for testing, data entry, order supplies, customer Service and answer phones.

Team Lead

Sonora Quest Laboratories
Goodyear
06.2022 - 08.2023

Responsible for an assigned department. Initial resource and communication liaison between immediate staff, other departments, and Patient Services management. Assists, resolves, and documents all site issues and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advanced level of competency and efficiency

Loan Closing Specialist

Rocket Mortgage FieldHouse
Phoenix
04.2021 - 03.2022

Responsible for ensuring borrower information on incoming title policies, mortgages and any other documents or information needed are accurate. Communicate regularly and follow up with partners, title companies, clients, and colleagues on the status of all outstanding documents or loan packages

Team Lead

Sonora Quest Laboratories
Goodyear
03.2016 - 06.2021

Responsible for an assigned department. Initial resource and communication liaison between immediate staff, other departments, and Patient Services management. Assists, resolves, and documents all site issues and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advanced level of competency and efficiency

Field Processor

Sonora Quest
Goodyear
10.2015 - 10.2016

Entering all orders into 360 accurately with a low error rate. Verifying insurance information. Responsible for taking patient drop off orders, and helping out with the staff to ensure every patient’s order was processed correctly.

Collaborated with medical staff to ensure proper specimen collection techniques.

Adhered to safety protocols and quality control standards in the lab environment.

Specimen Processing Coordinator

Sonora Quest Laboratories
Tempe
09.2007 - 01.2015

Developed ability to work in a fast-paced atmosphere. Maintain excellent customer relations and develop customer rapport. Ability to follow instructions well and work without supervision. Delegate responsibilities to employees to meet company’s expectations. Diplomatically resolved customer complaints on an as needed basis

Education

High School Diploma -

Tolleson Union High School
Tolleson, AZ
05-2007

Some College (No Degree) - Phlebotomy

Arizona Medical Training Institute
Mesa, AZ

Skills

  • Field training
  • Computer training
  • Specimen processing
  • Data entry
  • Venipuncture safety
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Team building
  • Presentation development
  • Compliance documentation
  • Teamwork and collaboration
  • Multitasking capacity

Timeline

Field Training Specialist

Sonora Quest Laboratories
08.2023 - Current

Team Lead

Sonora Quest Laboratories
06.2022 - 08.2023

Loan Closing Specialist

Rocket Mortgage FieldHouse
04.2021 - 03.2022

Team Lead

Sonora Quest Laboratories
03.2016 - 06.2021

Field Processor

Sonora Quest
10.2015 - 10.2016

Specimen Processing Coordinator

Sonora Quest Laboratories
09.2007 - 01.2015

High School Diploma -

Tolleson Union High School

Some College (No Degree) - Phlebotomy

Arizona Medical Training Institute
Ryan Grice