Ryan Hennigan
Tempe
Summary
Motivated sports business professional with proven experience in ticket sales, fan engagement, game presentation, and event operations within professional and collegiate athletics. Demonstrated success generating revenue, enhancing fan experiences, and coordinating large-scale events. Promoted into a leadership role with the Arizona Diamondbacks, reflecting strong performance, reliability, and operational excellence. Skilled in sales strategy, CRM systems, and relationship building in fast-paced sports environments.
Overview
3
3
years of professional experience
Work History
Business Support Team Lead
Arizona Diamondbacks
Phoenix, AZ
01.2026 - Current
- Promoted into leadership role supporting and guiding Business Support Team members during game day and member events.
- Assist in training new team members on Archtics ticketing system, fan engagement procedures, and operational workflows.
- Coordinate execution of Advantage Member events and fan experiences ranging from player meet-and-greets to events with over 10,000 attendees.
- Continued oversight and expansion of the “Surprise & Delight” Advantage Member program, leveraging personalized in-game engagements to identify sales opportunities and strengthen member retention.
- Serve as escalation point for fan service and ticketing issues, ensuring efficient resolution and high member satisfaction.
Business Support Team
Arizona Diamondbacks
Phoenix, AZ
01.2025 - 12.2025
- Generated over $11,000 in revenue through sales of season ticket memberships, mini plans, and group outings.
- Led development and execution of the “Surprise & Delight” Advantage Member program, creating standardized workflows for data filtering, personalized gifting, CRM documentation (Archtics & Fan360), and in-game delivery to drive member engagement and retention.
- Operated the Advantage Member Marketplace by processing point redemptions, troubleshooting Ballpark app and ticketing issues, addressing membership inquiries, and identifying sales opportunities to drive engagement and revenue.
- Resolved ticketing issues via inbound sales and service hotline using Archtics, assisting with exchanges, returns, and mobile ticket troubleshooting.
- Supported game-day activations including batting practice experiences, pregame ceremonies, and on-field fan events.
Marketing & Game Presentation Intern
UNLV Athletic Department
Las Vegas, NV
08.2023 - 08.2024
- Wrote and maintained detailed game presentation scripts for Football, Men’s Basketball, and Softball, coordinating sponsorship reads, fan engagement prompts, and promotional sequencing.
- Show-called UNLV Softball games, managing live timing of promotions, music, videoboard elements, and on-field entertainment to ensure seamless event execution.
- Coordinated participant logistics, including check-in, staging, and timing for on-field and in-arena activations.
- Supported game presentation in high-capacity environments with crowds exceeding 40,000 football fans and 15,000 basketball fans.
Game Presentation Intern
Mountain West Conference
Las Vegas, NV
11.2023
- Assisted with show-calling and live game presentation during the Mountain West Volleyball Championships.
- Coordinated in-game promotions and supported videoboard and production operations.
Customer Service Concierge / Operations Coordinator
Jampack
Las Vegas, NV
10.2022 - 05.2024
- Oversaw event day logistics and managed food, beverage, and wristband operations for club and bar entry.
- Managed check-in procedures and escalations for 6,000–8,000 travelers.
- Served as a customer service agent, responding to ticketing and event logistics inquiries while troubleshooting travel package and credentialing issues to ensure seamless guest experiences.
- Engaged with clients using CRM software (ZOHO), ensuring timely responses.
- Collaborated in team meetings to improve client satisfaction.
Education
Bachelor of Arts - Sports Business
Arizona State University — W. P. Carey School of Business
Tempe, AZ05-2026
Skills
- Ticket Sales & Revenue Generation
- Fan Engagement & Retention
- CRM Systems (Archtics, Zoho, SalesForce)
- Event Operations & Game Presentation
- Customer Service & Relationship Building
- Leadership & Team Coordination
Timeline
Business Support Team Lead
Arizona Diamondbacks
01.2026 - Current
Business Support Team
Arizona Diamondbacks
01.2025 - 12.2025
Game Presentation Intern
Mountain West Conference
11.2023
Marketing & Game Presentation Intern
UNLV Athletic Department
08.2023 - 08.2024
Customer Service Concierge / Operations Coordinator
Jampack
10.2022 - 05.2024
Bachelor of Arts - Sports Business
Arizona State University — W. P. Carey School of Business