Ryan Johnson
Scottsdale
Summary
Customer Service and Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Lead Sales Representative
MDU DATACOM.COM
08.2023 - Current
- Enhanced overall brand reputation through consistent delivery of quality products, excellent customer service, and active engagement with company selling AT&T & Direct TV Stream.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of sale of internet.
Hostess/Busser/Server Shift Leader
Daily Dose Restaurant
08.2021 - 08.2023
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Team Leader Manager
Barry's Landscaping
06.2020 - 08.2021
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Created and managed project plans, timelines and budgets.
Sales Lead Manager
YouFit Gym
09.2019 - 07.2020
- Generated new business leads through networking events, conferences, trade shows, referrals, and social media marketing efforts.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Personal Trainer, focusing on client's goals and achievements.
Education
High School Diploma -
Valley Christain High School
Chandler Skills
- Effective Customer Service and Communication Skills
- Strong Team Player and Capable of Leading a Team
- Revenue Generation and Strategic Prospecting
- Negotiation Skills
- Personal and Professional Ethics
- Positive Energy
- Client Relationship Building
- Goal-Oriented
Timeline
Lead Sales Representative
MDU DATACOM.COM
08.2023 - Current
Hostess/Busser/Server Shift Leader
Daily Dose Restaurant
08.2021 - 08.2023
Team Leader Manager
Barry's Landscaping
06.2020 - 08.2021
Sales Lead Manager
YouFit Gym
09.2019 - 07.2020
High School Diploma -
Valley Christain High School
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