Ryan Lenehan
Peoria
Summary
Dynamic sales professional with a proven track record at Imperial Tobacco, enhancing client satisfaction and driving revenue growth through exceptional customer service and strategic upselling. Skilled in building strong customer relationships and analyzing sales data to identify growth opportunities, consistently delivering tailored solutions that elevate overall satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Representative
Imperial Tobacco
03.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Presented professional image consistent with company's brand values.
General Merchandise Manager
Collaborative Business Solutions LLC.
06.2011 - 02.2019
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Facilitated resolution of vendor disputes and discrepancies.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
Imperial Tobacco
03.2019 - Current
General Merchandise Manager
Collaborative Business Solutions LLC.
06.2011 - 02.2019
Bachelor of Arts - Communications
Arizona State University
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