RYAN M. LAMOTHE
Phoenix
Summary
Directed volunteer efforts for Los Angeles County Fire Department. Managed drug and alcohol program for American Airlines, ensuring compliance and effectiveness. Supervised ramp operations as lead agent for FedEx Express, enhancing operational efficiency. Oversaw departmental operations, driving improvements and strategic initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Circa | The D | Golden Gate
Las Vegas
05.2022 - 06.2025
- Oversee three properties with the guidance of Assistant Director and Director. Provide Customer Service to guests throughout our three properties including leading and managing a team of guest service representatives, Asst. Slot Managers and Slot Managers to achieve an increase in customer satisfaction. Successfully developed and implemented new customer service policies and procedures. Manage a staff of roughly 80+ employees and inform them of any changes within the department and/or properties when necessary. Implement Standard Operating Procedures including training modules for the department. Create trackers and new strategies for improving departmental standards. Oversee SPIs (Suspensions Pending Investigations) including Terminations. Hire and Train incoming ASMs and/or GSRs.
- Supervise & Train employees and enforce company policies and procedures
- Create policies, procedures, training guidelines
Supervisor
Treasure Island
Las Vegas
04.2017 - 05.2022
- Research and evaluate guest accounts using programs such as Patron Management including guest concerns with Players Club and/or Marketing. Research and resolve guest disputes effectively and professionally. Supervise employees including assigning break schedules and informing them of any changes within the department and/or property when necessary. Monitor ATM kiosk and perform fills or minor repairs when necessary. Manage the Player’s Club and Slot Casino Floor. Undergo supervision and set-up of Slot Marketing activities and events of the property including public speaking during any event (if applicable). Perform minor machine repairs. Monitor ambassador assigned areas and supervising jackpot payments over $5,000 or more including making sure the necessary documentation is properly filled out for 1042-S Exempts and Non-Exempts (W8-BEN and W7).
Drug & Alcohol Program Coordinator
American Airlines
Los Angeles
05.2016 - 04.2017
- Administer drug and alcohol testing services. Conduct the same gender observed drug collections. Knowledge of DOT 49 CFR Part 40 Drug & Alcohol Regulation’s. Knowledge of FAA 14 CFR Part 121 Subpart E and F Regulation’s. Oversee western region safety sensitive work position’s (Pilot’s, Flight Attendant, Mechanic’s, Ground Service Coordinators). Properly store required documentation per FAA Audit Instruction’s. Coordinate with employee’s Supervisor/Manager’s to ensure proper work scheduling, contact information, Designated Employee Representative’s. Ensure proper qualifications/knowledge for Manager’s/Supervisor’s conducting Reasonable Suspicion and Post Accident.
- Abide by Company Regulations as well as Federal Regulations
- Provide comprehensive case management, including creating treatment plans and connecting employees and families to appropriate resources
- Managed quality assurance including on-site evaluations; internal audits regarding employment drug and alcohol testing
- Suspend and/or Terminate employees for failing to comply with testing regulations
- Travel to domestic locations
Base Coordinator Supervisor
Southwest Airlines
Los Angeles
07.2015 - 04.2016
- Directed organization of staff outings and appreciation days for flight attendants, significantly enhancing team morale. Streamlined processing and distribution of accounts payable invoices, resulting in improved operational efficiency. Oversaw maintenance of up-to-date inventory of loaner manuals, ensuring compliance and accessibility. Delivered timely documentation to inflight supervisors, enhancing accuracy of flight attendant files. Managed daily documentation from flight attendants, ensuring prompt and accurate record-keeping. Championed employee recognition through well-coordinated activities and events, fostering a positive workplace culture. Facilitated effective meetings and secured locations for fundraising events, promoting team engagement. Supervised distribution of parking permits, ensuring accessibility for all staff. Coordinated travel logistics including reservations, passes, and hotel accommodations for staff and visitors, optimizing overall efficiency.
Lead Ramp Agent
FedEx Express
Los Angeles
06.2014 - 07.2015
- Lead 50+ employees in complex sort, warehouse, ramp and/or yard functions in the proper handling of packages/freight. Verify accuracy/completeness of necessary paperwork provided by Sort Coordinators and coordinating with HUB Control. Ensure Scan/Load methods are being followed within the est. time per package per scan including proper package handling to ensure employees are following safety standards. Dangerous goods per ULD (Unit Loading Device) verifying proper placement of each placement of Hazmat. Comply with FAA timeframe gate holdings/pushback restrictions. Verifying the weight and assignment of each ULD being placed onto an airplane.
- Fast Pace & Demanding
- Ramp Operations
- Fastened documentation, bill of landings from inbound to outbound shipments leaving the facility
- Inspected Ingoing and Outgoing shipments to verify accuracy and prevent errors
Education
No Degree -
Lincoln Academy
Los AngelesSkills
Leadership
Employee Development
Conflict Resolution
Time Management
Adaptability
Strategic Thinking & Foresight
Certification
Department of Transportation Certification’s: Drug & Alcohol Collector Exp. 2025
AWARDS AND ACKNOWLEDGEMENTS
Two commendations (1) Providing exceptional guest service (2) Extraordinary work ethic as Dual-Rate Supervisor – Treasure Island, Explorer Greatness Award 2010 – Los Angeles County Fire Department
Timeline
Operations Manager
Circa | The D | Golden Gate
05.2022 - 06.2025
Supervisor
Treasure Island
04.2017 - 05.2022
Drug & Alcohol Program Coordinator
American Airlines
05.2016 - 04.2017
Base Coordinator Supervisor
Southwest Airlines
07.2015 - 04.2016
Lead Ramp Agent
FedEx Express
06.2014 - 07.2015
No Degree -
Lincoln Academy