Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ryan Muhme

San Tan Valley

Summary

With over 20 years of management, sales and customer service experience, and being skilled in developing lasting client rapport based on knowledgeable support and consistent service. I am highly-motivated with a desire to take on new challenges by having a strong worth ethic, adaptability and exceptional interpersonal skills. Being adept at working effectively unsupervised and quickly mastering new skills and have demonstrated success in building networks and maintaining sales goals objectives.

Overview

28
28
years of professional experience

Work History

Commercial Account Manager

Asbury Automotive Group
01.2025 - Current
  • Stayed current on company offerings and industry trends
  • Built relationships with customers and community to promote long term business growth
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Negotiated prices, terms of sales and service agreements
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Market Manager

GSP Retail
08.2023 - 10.2024
  • Oversee growth strategy and customer success metrics for multiple accounts across the US
  • Responsible for providing budget/projections & held accountable for meeting set revenue targets
  • Successfully onboard customers of our proprietary inventory management software giving store level personnel the capability to order POP and hardware with established constraints saving time at the corporate level and alleviating frustration at the field level
  • Large scale project management including implementation of new programs, scopes of work and special projects
  • Serve as liaison between our customers & internal design groups, I am responsible for developing creative briefs that convey client goals concisely
  • Facilitate internal/external training for the entire suite of GSP's propriety software
  • Manage all information related to my market in our CRM tool. (contacts, meeting summaries, opportunities, etc)

Senior Account Manager

GSP Retail
08.2020 - 08.2023
  • Work with clients to execute retail marketing strategies
  • Date entry of inputting and processing detailed orders
  • Ensure timely and accurately delivered products to over 1,000 retail locations & managing $3 million in annual revenue
  • Develop sales and plan orders for large operations across multiple states
  • Marketing and brand coordination with the client and GSP's internal design groups which include visual merchandising and graphic design
  • Create and maintain a detailed, client-specific database
  • Formulate effective marketing solutions for point-of-purchase, social media, and digital out-of-home media

Account Manager

GSP Retail
01.2017 - 08.2020
  • Work with clients to execute retail marketing strategy
  • Data entry of inputting and processing detailed orders
  • Ensure timely and accurately delivered products to over 1,000 retail locations & managing $3 million in annual revenue. -
  • Develop sales and plan orders for large operations across multiple states
  • Marketing and brand coordination with the client and GSP's internal design groups which include visual merchandising and graphic design
  • Create and maintain a detailed, client-specific database
  • Formulate effective marketing solutions for point-of-purchase, social media, and digital out-of-home media

Customer Service Manager

Mattson Marketing Solutions
04.2015 - 12.2016
  • Oversee all Customer Service within MMS; full service sales and marketing firm specializing in service deli and bakery
  • Build strong relationships daily with current vendors, customers, buyers and sales managers
  • Responsible for account management with new business and strengthen our partnerships with existing businesses generating an average of $100k-$20M in business annually
  • Our #1 customer grew 44% in sales from 2015 to 2016 through my partnership
  • Increased overall business 56% YOY, assisted with the rollout of 15 new clients in 2016, up 60% PY
  • Communicate with all sales managers, account managers, and business manager in a weekly sales call designed to increase market share and to enhance the customer’s experience with our company
  • Promote, sell, and forecast product and services to our customers
  • Articulate the advantages of our company vs the competition (The MMS Way)
  • Develop sell sheets to be used for new product presentations and promotions
  • Implement cost changes from our clients to our customers and buyers
  • Establish vendor packets and sales goals with new customers and existing customers
  • Track and analyze $60M in annual sales from sales trackers to be used as tools for payroll, sales meetings, and budgeting purposes
  • Reconcile monthly commission statements based from sales and PO confirms received
  • Process all customer account information as well as be the POC for account status, order status, billing, deliveries, forecasting, and policy changes

Tri-Brand Branch Manager

Enterprise Rent-A-Car
10.2012 - 03.2015
  • Oversee a Tri-Branded Airport (Alamo, National and Enterprise)
  • Hire, train, schedule and manage over 30 employees both full time and part time, including 4 Assist Managers
  • Manage 3rd Party car wash company with an additional 50 employee
  • Daily Work with vendors; developing and strengthening relationships to reduce our costs and improve our technology in the workplace
  • Forecast market share, sales goals, and monthly performance of daily operations and employees
  • Drive sales and service daily through weekly follow ups with my managers on their performance
  • Conduct monthly performance reviews for my work group based on sales and service
  • Provide a high level of customer service daily by ensuring our employees are living by the Absolutes
  • Monthly sales calls with our Business Rental department to create and generate new business opportunities
  • Review and audit timecards weekly for compliance of breaks and timesheet integrity
  • #1 in the state for our Preventative Maintenance report: LOFR score and %
  • Increase our Net Other $10/car YOY, adding $90,000 to our revenues yearly

Branch Manager/Customer Service Manager

Enterprise Rent-A-Car
05.2006 - 10.2012
  • Operated the 5th largest Airport in the company’s daily operations
  • Managed customer service call center with 10-12 employees
  • Manage 3rd party car wash company’s daily operations with an additional 20 employees
  • Forecast market share, sales goals, and monthly performance of daily operations and employees
  • Schedule and manage 45 full time and part time employees including Assistant Managers, MT’s and Interns
  • Reconciled Account Receivables monthly, eliminating our exposure to bad debt
  • Monthly sales calls with our Business Rental department to create and generate new business opportunities
  • Review and audit timecards weekly for compliance of breaks and timesheet integrity
  • Facilitate new hire packets and training for incoming employees on a monthly basis
  • Conduct monthly performance reviews for my work group based on sales and service
  • Provide a high level of customer service daily by ensuring our employees are living by the Absolutes

Management Trainee/Assistant Manager

Enterprise Rent-A-Car
09.2003 - 05.2006

Manager and Music Buyer

Kregel Bookstores
01.1997 - 07.2003
  • Hire, train, schedule and supervise 15 employees to run day to day business
  • Manage day to day operations of retail business generating $2.5 million in revenue yearly
  • Forecast sales based on store contests, catalogs, and monthly promotions for our stores
  • Promote and organize music and sales events for store through local concerts and radio marketing
  • Meet with sales representatives monthly to order forecast promotions and sales contests
  • Monthly customer service meetings with staff to increase sales, service and employee morale

Education

Bachelor of Science in Advertising and Public Relations - Communications

Grand Valley State University
Allendale, MI
05.2000

Skills

  • Business Development
  • Account Management
  • Client Relationship Management
  • Revenue Generation
  • Customer Service
  • Goal-Oriented
  • Strategic Account Planning
  • Product Training
  • Sales Forecasting
  • Documentation and Reporting
  • Client Rapport
  • Account Servicing

Affiliations

  • Camping
  • Traveling
  • Hiking
  • Biking

Timeline

Commercial Account Manager

Asbury Automotive Group
01.2025 - Current

Market Manager

GSP Retail
08.2023 - 10.2024

Senior Account Manager

GSP Retail
08.2020 - 08.2023

Account Manager

GSP Retail
01.2017 - 08.2020

Customer Service Manager

Mattson Marketing Solutions
04.2015 - 12.2016

Tri-Brand Branch Manager

Enterprise Rent-A-Car
10.2012 - 03.2015

Branch Manager/Customer Service Manager

Enterprise Rent-A-Car
05.2006 - 10.2012

Management Trainee/Assistant Manager

Enterprise Rent-A-Car
09.2003 - 05.2006

Manager and Music Buyer

Kregel Bookstores
01.1997 - 07.2003

Bachelor of Science in Advertising and Public Relations - Communications

Grand Valley State University

Similar Profiles

CREATE PROFILE
Ryan Muhme