RYAN NEWMAN
Tucson,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Innovative and goal-oriented Management professional committed to managing diverse sets of employees and customers
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goodwill Industries of Sourthern Arizona
08.2023 - Current
- Managed 36 diverse employees and coalesced them around our mutual set of goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships.
Insurance Agent
GEICO
08.2021 - 01.2023
- Generated leads through conversation on auto policies and benefits of bundling home and renters insurance policies.
- Analyzed risk factors based on personalized conversations with clients to recommend appropriate coverage levels.
- Manged 60-75 phone calls per shift
- Monitored customer feedback and identified areas of improvement by review survey results.
- Utilized CRM software through chat feature to services customers through multiple channels phone, chat, sms and e-mail.
- Obtained underwriting approval by completing application for coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
Supervisor
Goodwill Tucson
03.2016 - 12.2019
- Making production and sales goals
- Communicate goals to staff while placing emphasis on customer service
- Treating everything as a learning opportunity
- Responsible for opening and closing the store
- Supervising a team of up to 20 people
- Making sure everyone was working efficiently and safely
- Preformed Scheduling and payroll tasks
- Able to work with no supervision
- Maintain cleanliness of store and workstations/breakroom
- Evaluated staff performance and provided coaching to address inefficiencies.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Server
Molly Butler
- Server Summer's 2013, 2014, 2015 and 2016
- Inspected dishes and utensils for cleanliness.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Delivering excellent and prompt customer service
- Memorizing menus beer/wine selections
- Assisting host with reservation/answering calls
- Working with back of house to maintain flow of restaurant.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Public Management & Policy
University of Arizona
Tucson, AZ12.2024
Associate of Arts -
Pima Community College
Tucson, AZ05.2017
High School Diploma -
Palo Verde Magnet High
Tucson2013
Skills
- Agile sharp able to improvise
- Providing great costumer experiences
- Team success orientated
- Able to excel quickly in training
- Capable and comfortable making decisions in stressful situations
- Organized and great time management
- Multitasker
- Decision-making
- Customer relationship management (CRM)
- Shift scheduling
- Policy implementation
- Conflict resolution
Certification
CPR/First aid
Article 9 Arizona Fingerprint clearance card
Certified Monitor
Additional Information
References:
Lisa Allen (Goodwill CEO) 520-623-5174 ext 7029
Kylene Parker (Goodwill District Manager) 520-3427649
Sonya Olma (Goodwill Manager) 520-730-1833
Valeree Hitchcock (Geico Manager) 702-619-8436
Kyle Maginnis (Geico Supervisor) 503-214-0086
Timeline
Assistant Manager
Goodwill Industries of Sourthern Arizona
08.2023 - Current
Insurance Agent
GEICO
08.2021 - 01.2023
Supervisor
Goodwill Tucson
03.2016 - 12.2019
CPR/First aid
Article 9 Arizona Fingerprint clearance card
Certified Monitor
Server
Molly Butler
Bachelor of Arts - Public Management & Policy
University of Arizona
Associate of Arts -
Pima Community College
High School Diploma -
Palo Verde Magnet High
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