Mrs. Ryan Quintana
Phoenix
Summary
Dynamic leader with proven expertise in operational efficiency, performance management, team development, honed across roles at Hanna Andersson and other leading retailers. Excelled in recruiting and training high-performing teams, driving sales strategy, customer satisfaction, and boosting profitability. Skilled in inventory management and conflict resolution, consistently achieving and surpassing performance goals through communication and leadership skills. Achieved significant brand growth through strategic focus and interpersonal excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
Hanna Andersson
08.2015 - 07.2020
- Managed a team in a fast- paced environment by leading as a role model with on-going communication, coaching, and consistent feedback.
- Training and mentoring that is concentrated on customer satisfaction and product knowledge to keep large clientele portfolios expanding.
- Created comprehensive training programs that lead to improved customer services, operational efficiency, high productivity, and strong performance metrics.
- Quarterly VIP clients and local business events that generate mutual benefits with increased sales and brand awareness in the community.
- Recruited strong team member that were highly motivated to meet performance goals, create personal clientele lists, and engage on the floor to create lasting relationships with new and existing clientele.
- Traveled district and company wide to open new store locations, train store managers, and take temporary store manager roles when positions were un-filled.
- Collaborated with other managers and tenured team members to compose company wide initiatives that improve overall performance for all brand locations.
- Managed financial aspects of the business including store operations, shorts and long term planning, expenses tracking with focus on profit and loss statements to gauge business success.
- Identified business opportunities creating goal that will increase the overall profitability for the brand both store specific and company wide
Assistant Store Manager
The Disney Store
05.2012 - 08.2015
- Utilized strong sales leadership skills through people development and mentoring all members of the management team.
- Continuous team development providing feedback utilizing action plans with clear goals for continued success to keep customer satisfaction high and lowered employees turnover.
- Traveled district and company wide to complete new store openings with the focus on visual and operations setup.
- Hired, recruited, and trained teams as large as 50-75 employees during peak seasons for the business.
- Passionate training and coaching that is focused on excellent service and elevated clientele experience.
- Trained team members to create excellent clientele experience in a fast- paced high volume environment.
- Evolved learning for all team members that is aligned with company-wide values and vision of the brand.
Store Manager
Bath & Body Works
09.2010 - 05.2012
- Recruit, hire, inspire, develop, and retain top talent among all levels of team members.
- Teach, coach, and train to improve success with selling of all associates and leadership team.
- Lead and drive high- performance of all associates.
- Establish and reinforce clear and concise company and management expectations, performance goals and results.
- Create a highly satisfied and loyal clientele through passionate engagement about the product. Maintaining a strong relationship with tenured clients that are loyal to the brand.
- Maintain payroll and budget guidelines to ensure P&L is profitable on a yearly basis.
- Implementing new company selling strategies and visual changes throughout the year.
- Partner with members of the leadership team to support action plans that optimize results and ensure effective execution of operational activities.
Store Manager
Puma North America
05.2006 - 09.2010
- Created development programs like induction training and operational training tools for new store openings for district.
- Trained leadership teams on coaching in the moment and mentoring sales associates.
- Responsible for using P&L tool to manage profitability and access areas of improvement in payroll & budget spending.
- District store and operational trainer for new store openings & store that needed store manager and leadership roles filled while roles unoccupied.
Education
Bachelor of Arts - Human Resources Management
University of Arizona
Tucson, AZ05-2023
Associate of Business - Business Administration
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ06-2021
Skills
- Leadership & Interpersonal Skills
- Organization & Project Management
- Inventory Management
- Budgeting
- Recruiting, Hire, Train
- Performance Management
- Operational Efficiency
- Data Analysis
- Conflict Resolution
- Sales Strategy
- Problem Solving
- Effective Communication
- Conflict Resolution
Accomplishments
- Yearly Shrink Less Than .5% (Disney, Puma, Hanna Andersson)
- #3 Store Overall (2019 Hanna Andersson)
- Multi Store Manager (2018-2019 Hanna Andersson)
- New Store Operational & Training Manager (2016-2019 Hanna Andersson)
- District Store & Operational Trainer (2013-2015 Disney)
- New Store Operational Opening & Visual Manager (2012-2015 Disney)
- District Store & Operational Trainer (2009 PUMA)
- Sales Leadership Award (2008 PUMA)
- Sale Increase Award +21% (2007 PUMA)
- District Store & Operational Trainer (2013-2015)
Timeline
Store Manager
Hanna Andersson
08.2015 - 07.2020
Assistant Store Manager
The Disney Store
05.2012 - 08.2015
Store Manager
Bath & Body Works
09.2010 - 05.2012
Store Manager
Puma North America
05.2006 - 09.2010
Bachelor of Arts - Human Resources Management
University of Arizona
Associate of Business - Business Administration
Maricopa Community Colleges, Rio Salado Community College
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