RYAN RILEY
Tempe
Summary
Operations leader with 9+ years of experience scaling logistics operations, leading 400+ associates and up to 13 direct managers. Proven track record of driving data-driven process improvements, building tools, and optimizing performance across large-scale networks.
Overview
6
6
years of professional experience
Work History
Area Manager II
Amazon
Phoenix
01.2021 - Current
- Expanded leadership structure from 4 to 8 managers, securing approval from senior stakeholders to support scaling operations across an 88-site network with planned growth to 128 sites
- Led launch of the CISS SSD program, designing scalable processes and driving network-wide operational improvements
- Led a leadership team of up to 13 direct managers, driving performance and team development across multiple departments
- Reduced backlog by 59% and Past SLA tickets by 67%, resolving 2,700+ high level escalations and improving ticket resolution time by 29% across an 88-site network
- Built Excel and AI-driven tools to automate reporting and improve decision-making
- Designed and delivered standardized training across 88 sites, improving execution
Community Ambassador
Amazon
Phoenix
01.2022 - 12.2024
- Increased volunteer hours by 100% and coordinated 43 events across 24 nonprofits (2,000+ hours)
Area Manager I
Amazon
Phoenix
01.2020 - 12.2021
- Improved production efficiency by 11% through capacity planning
- Reduced past-due inventory by 98% through data analysis
- Managed 400+ associates, maintaining a 94% leadership score
- Increased pack rates by 69%
Education
B.A. - Organizational Leadership
Arizona State University
Skills
- Process Optimization
- Program Management
- Data Analysis
- Operational Scaling
- Microsoft 365
- AI Tools
- Cross-Functional Leadership
- Stakeholder Management
Accomplishments
- $487,760 annual savings (T2B Project)
- 59% backlog reduction / 67% Past SLA improvement
- 29% faster ticket resolution time
- $241,158 annual savings (dunnage conversion)
- Leadership expansion (4 → 8 managers; supporting 88 → 128 sites)
Timeline
Community Ambassador
Amazon
01.2022 - 12.2024
Area Manager II
Amazon
01.2021 - Current
Area Manager I
Amazon
01.2020 - 12.2021
B.A. - Organizational Leadership
Arizona State University