Ryan Sauders
Phoenix
Summary
Dedicated Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Guard
Team Security
10.2021 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet company needs and the needs of the customers.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Delivery Driver
Amazon
02.2020 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages and goods to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Sales Associate
Walmart
09.2018 - 12.2019
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
Education
High School Diploma -
Joliet Central High School
Joliet, ILSkills
- Adaptable and Flexible
- Security Guard Certification
- Emergency Management
- Public Relations and Sales
- Account Management
- Analytical Thinking
- Computer Proficiency
- Customer Retention Abilities
Timeline
Security Guard
Team Security
10.2021 - Current
Delivery Driver
Amazon
02.2020 - 10.2022
Sales Associate
Walmart
09.2018 - 12.2019
High School Diploma -
Joliet Central High School
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