Summary
Overview
Work History
Education
Skills
Timeline
Generic

RYAN SMART

Mesa

Summary

Results-driven engineering professional with focus on product development and innovation. Known for driving impactful projects and delivering high-quality solutions. Strong emphasis on team collaboration and adaptability to changing requirements. Proficient in problem-solving and product lifecycle management.

Overview

14
14
years of professional experience

Work History

Product Engineer

Genius Avenue
09.2024 - Current
  • Provided clear and timely technical data required for design and specification of product.
  • Technical Lead for troubleshooting, debugging, and resolving software and product-related issues to ensure system reliability.
  • Partnered with development teams to enhance product performance and conduct QA testing for new releases and updates.
  • Analyzed customer feedback and system usage to identify areas for product improvement and prioritize development backlog.
  • Created and maintained technical documentation, user guides, and SOPs for internal and external stakeholders.
  • Developed and delivered training programs for internal teams on new product features and system functionalities.

Product Engineer

Genius Avenue
05.2023 - Current
  • Acted as the primary technical support contact, troubleshooting and resolving product issues to minimize downtime
  • Collaborated with the development team to test, debug, and enhance product functionality, ensuring smooth deployments
  • Assisted in QA testing, validating new features and ensuring compliance with system requirements before release
  • Analyzed customer feedback and usage data to recommend product improvements and prioritize backlog features
  • Created and maintained technical documentation, user guides, and troubleshooting manuals for internal teams and clients
  • Developed and implemented training programs for internal teams on new product functionalities and technical updates.

Senior Client Success Manager

Cardone Ventures
01.2024 - 09.2024
  • Led CRM implementation and optimization, streamlining onboarding and driving user adoption
  • Provided technical guidance to clients on CRM best practices, automation, and workflow customization
  • Served as the primary point of contact for high-value clients, conducting reviews to enhance retention and engagement
  • Trained and managed direct reports, coaching them on customer success strategies and CRM utilization
  • Developed customer success playbooks and knowledge bases to improve efficiency across the client success team.

Client Success Manager

Cardone Ventures
05.2023 - 01.2024
  • Assisted clients with CRM onboarding, integrations, and data migration to maximize product value
  • Conducted regular follow-ups and data analysis to identify optimization opportunities
  • Coordinated with IT, marketing, and operations teams to resolve technical support and engineering issues
  • Delivered product training sessions and developed educational resources for clients.

Workflow Manager / Software Developer

Genius Avenue
06.2015 - 05.2023
  • Managed CMS platform optimizations, identifying inefficiencies and improving system usability
  • Led client onboarding for CMS systems, configuring workflows to meet business needs
  • Developed and maintained custom websites using HTML/CSS, adapting system templates for functionality and UX improvements
  • Created technical training guides and process documentation for internal and external teams
  • Provided ongoing support and debugging to resolve system-related issues.

Account Specialist

Genius Avenue
06.2011 - 06.2015
  • Acted as the primary client contact, troubleshooting technical issues and ensuring system adoption
  • Provided technical support and training to help clients navigate and optimize system tools
  • Built and customized websites using HTML/CSS, ensuring alignment with client needs.

Education

Bachelor of Science - Business Administration

Grand Canyon University
Phoenix, AZ
06-2011

Skills

    CRM Strategy & Implementation
    Technical Product Support & Troubleshooting
    Process Automation & Workflow Optimization
    QA Testing & Software Debugging
    Data Analysis & Performance Optimization
    System Integrations & API Management

    Proficient in GoHighLevel CRM
    HTML/CSS & Web Customization
    Training, Documentation & SOP Development
    Customer Success & Engagement
    Adaptability & Cross-Functional Collaboration

Timeline

Product Engineer

Genius Avenue
09.2024 - Current

Senior Client Success Manager

Cardone Ventures
01.2024 - 09.2024

Product Engineer

Genius Avenue
05.2023 - Current

Client Success Manager

Cardone Ventures
05.2023 - 01.2024

Workflow Manager / Software Developer

Genius Avenue
06.2015 - 05.2023

Account Specialist

Genius Avenue
06.2011 - 06.2015

Bachelor of Science - Business Administration

Grand Canyon University

Similar Profiles

CREATE PROFILE
RYAN SMART