Ryane Hardin
Gilbert
Summary
Experienced Office Lead with 8+ years of operational leadership in a fast-paced service environment. Strong background in customer service, team development, training, workflow management, and billing support. Recognized for building high-performing teams, improving efficiency, and supporting organizational goals through reliable leadership, clear communication, and consistent performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Leader
Moxie Pest Control Of Arizona
02.2018 - 12.2025
- Led daily office operations for a high-volume branch, supporting scheduling, customer service, billing, and workflow coordination.
- Trained and coached new and existing employees to improve performance, accuracy, and service quality.
- Managed escalated customer accounts, documentation, billing corrections, and complex service issues.
- Supported leadership with performance insights, team development, and operational improvements.
- Recognized as a reliable go-to for problem solving, communication, and maintaining a positive team environment.
Key Holder
Crazy 8
2015 - 02.2018
- Opened and closed the store, handled cash management, and maintained daily operational standards.
- Trained new hires on customer service, sales processes, and store procedures.
- Supported store leadership with floor operations, customer support, and inventory tasks
- Executed visual merchandising strategies to enhance product presentation and drive sales performance.
Education
High School Diploma -
North Springs HS
Dunwoody, GASkills
- Office Management & Operations
- Leadership & Staff Development
- Coaching & Performance Improvement
- Customer Service Excellence
- Billing & Account Management
- Process Improvement & Workflow Optimization
- Training Program Facilitation
- Scheduling & Workload Coordination
- Conflict Resolution & Team Support
- AI Platforms (ChatGPT, automation tools, daily workflow integrations)
Certification
Leadership Training Certification
Moxie Pest Control — Completed 2023
Comprehensive leadership coursework focused on coaching, team development, communication, and operational excellence.
Moxie Pest Control — Completed 2024
Advanced training in performance management, employee growth strategies, and cross-team collaboration.
Moxie Pest Control — Completed 2025
Specialized training in employee onboarding, skill-building, and structured coaching techniques.
Timeline
Office Leader
Moxie Pest Control Of Arizona
02.2018 - 12.2025
Key Holder
Crazy 8
2015 - 02.2018
High School Diploma -
North Springs HS