Ryan Henderson
DIGITIZED INDUSTRIES / TAPXENSE
Tempe
11
years of professional experience
Dynamic Level One Sommelier with a diverse background across various industries, eager to leverage top-tier skills in hospitality, sales, and marketing. A strong commitment to understanding customer needs drives the creation of exceptional experiences, ensuring satisfaction at every touchpoint. Proven expertise in coordinating and overseeing large-scale events guarantees smooth operations and memorable guest interactions through meticulous planning and agile problem-solving. Excited to embrace new growth and educational opportunities within the company while contributing to its success.
Work History
BANQUET CAPTAIN; SOMMELIER
3 Years 11 Months- Directed service team operations to deliver exceptional guest experiences across 4-million-dollar banquet department and 22-million-dollar restaurant.
- Oversaw banquet service team assignments and service flow to ensure seamless event execution and consistent guest satisfaction.
- Lead the wine program team, hosting weekly educational tastings.
- Managed floor setup planning, table arrangement execution, and service timing coordination for private events.
- Presented fine dining menu items and detailed ingredient information alongside an extensive wine selection to enhance guest experience and support sales.
FINE DINING CAPTAIN
1 Year 6 Months- Presented fine dining menu items, ingredients, and over 200 wines to enhance guest satisfaction
- Led 3-person team in managing service for 7 to 8 tables, ensuring seamless dining experiences
- Promoted from back waiter to front waiter within the first 6 months
- Detail-oriented, observant, and intuitive to drive guest experience
FOH SUPERVISOR / SERVER / TASTING ROOM ATTENDANT
3 Years 8 Months- Managed front-of-house operations to maintain seamless guest flow and uphold consistent service standards.
- Directed tasting room operations to ensure consistent guest experience.
- Drove Cooper’s Hawk brand promotion by engaging customers inside and outside restaurant operations.
- Managed coordination of charitable donations to various organizations and non-profits to support community initiatives.
CO-FOUNDER
8 Years 9 Months- Founded mobile phone repair business, CHUI, and developed TapXense, CH uncorked, and other projects to meet diverse customer needs
- Developed Facebook chatbot and interactive menu, integrating API-driven experiences into a standalone application to enhance user engagement
- Created NFC sticker to streamline access to chatbot and wine club information. using a single protocol directed towards; chatbot, interactive menu, wine club information & sign-up API, wine tasting room experience
SHOW MANAGER
2 Years 8 Months- Managed live concert events featuring up to 15 artists and band members
- Served as primary point of contact, facilitating communication among artists, band managers, crew, sound technicians, and venue staff
- Oversaw event cash flow, including admission fees, talent and venue payments, and profit deposits
- Recruited new artists by networking within the music industry and attending local performances., music scene development, and new venue management
BRAND SPECIALIST
2 Years 8 Months- Over one hundred brand ambassador and hospitality shifts / gigs completed
- Directed brand activations, ensuring consistent messaging across retail and event environments.
- Executed product demonstrations, engaging consumers and reinforcing key brand benefits.
- Trained new brand representatives on talking points, appearance standards, and customer interaction.
EVENT SPECIALIST
2 Years 8 Months- Live event management with over 40 local, national, and international organizations
- Promoted technology through engaging presentations and product demonstrations. of the technology by registration, demoing product UX, and trouble shooting
- Managed live events for over 40 local, national, and international organizations
ASISSTANT MANAGER
2 Years 4 Months- Executed professional photography sales in studio environment
- Coordinated administrative tasks including scheduling, inventory management, cash handling, and tracking sales goals
- Directed daily studio operations, ensuring smooth customer flow and consistent service standards.
- Supervised team performance, coached associates, and reinforced sales and photography procedures.
- Resolved customer concerns promptly, preserving satisfaction and supporting repeat business.
Education
High School Diploma - Business, Psychology, Sociology, Marketing
- GENERAL EDUCATION
DECA / Future Business Leaders of America / Varsity Athletics (Soccer & Baseball)
Skills
Wine program management
Court of Master Sommeliers Americas Level 1
Wine pairing recommendations
Wine training program lead
Event logistics management
Sales expertise
Team management
Offsite marketing
Timeline
BANQUET CAPTAIN; SOMMELIER
MASTROS CITY HALL
11.2022 - CurrentRead More
FINE DINING CAPTAIN
MARIPOSA - LATIN INSPIRED GRILL
05.2021 - 11.2022Read More
CO-FOUNDER
DIGITIZED INDUSTRIES / TAPXENSE
01.2018 - CurrentRead More
FOH SUPERVISOR / SERVER / TASTING ROOM ATTENDANT
COOPER’S HAWK WINERY AND RESTAURANTS
09.2017 - 05.2021Read More
SHOW MANAGER
AFTON SHOWS
07.2017 - 03.2020Read More
BRAND SPECIALIST
SHIFT GIG
07.2017 - 03.2020Read More
EVENT SPECIALIST
GIVESMART / GESTURE
07.2017 - 03.2020Read More
ASISSTANT MANAGER
PORTRAIT INNOVATIONS
05.2015 - 09.2017Read More
MUSKEGO HIGH SCHOOL
from GENERAL EDUCATION
Read More
WAUKESHA COUNTY TECHNICAL COLLEGE
High School Diploma from Business, Psychology, Sociology, Marketing
Read More