Open To Work
Renee Padilla
Phoenix
Summary
Results-driven Customer Account Advisor known for productivity and efficiently completing tasks. Possess specialized skills in customer relationship management, account reconciliation, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and high levels of client satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Customer Account Advisor
Consumer Cellular
Phoenix
04.2021 - 11.2025
- Assisted customers with account inquiries and billing questions.
- Provided support for troubleshooting device issues and service problems.
- Educated customers on product features and service plans.
- Performed detailed data entry into multiple systems accurately and efficiently.
- Answered incoming calls from customers to provide assistance in resolving customer inquiries and issues.
- Developed strong relationships with customers by providing quality service while meeting performance goals.
- Provided customer service and technical support for clients with account inquiries.
- Processed account changes and updates accurately and efficiently.
Customer Service Representative
Dillard’s
Phoenix
02.2011 - 04.2021
- Assisted customers with product selections and inquiries.
- Processed transactions efficiently at the cash register.
- Maintained product displays to enhance visual appeal.
- Trained new staff on customer service protocols and procedures.
- Resolved issues promptly to ensure customer satisfaction during shopping experiences.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Associate of Science - Business Administration And Management
Merced Community College
Merced, CA 08.2002 - 05.2004
Skills
- Account management
- Data entry
- Technical support
- Billing inquiries
- Customer account updates
- Customer relationship management
- Problem solving
- Attention to detail
- Accuracy and attention to detail
- Microsoft office expertise
- Account processing
- Service upgrades
- Research and analysis
- Confidentiality and security
- Keyboard shortcuts
- Business administration
- Microsoft office proficiency
- Data security
- Data entry software
- Office administration
- Database updates
- Error verification
- Data validation
- Data verification
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$48000/yr - $100000/yrTimeline
Customer Account Advisor
Consumer Cellular
04.2021 - 11.2025
Customer Service Representative
Dillard’s
02.2011 - 04.2021
Associate of Science - Business Administration And Management
Merced Community College
08.2002 - 05.2004