Rylan Jimenez
Scottsdale
Summary
Results-driven professional with expertise in inventory management and customer service. Proven track record of enhancing operational efficiency and customer satisfaction through attention to detail and teamwork. Recognized for strong problem-solving skills and ability to resolve issues promptly, ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Clerk
QuikTrip
Scottsdale
05.2024 - Current
- Processed customer transactions accurately and efficiently at the register.
- Maintained the cleanliness and organization of store displays to enhance presentation.
- Assisted customers with product inquiries and recommendations, ensuring informed purchases.
- Stocked shelves and managed inventory levels to optimize product availability.
- Collaborated with team members for seamless operations and task completion.
- Provided exceptional service during peak hours to elevate customer experience.
- Answered phones courteously while addressing customer inquiries and complaints.
- Greeted visitors professionally, directing them as needed for optimal service.
Retail Sales Associate
Khols
Mesa
10.2022 - 05.2024
- Provided exceptional customer service by assisting with product selection and inquiries.
- Managed inventory levels, ensuring timely restocking to maintain product availability.
- Educated customers on promotions and loyalty programs to boost engagement and sales.
- Handled customer complaints professionally, applying strong problem-solving skills to resolve conflicts.
- Maintained cleanliness and organization of sales floor and stock areas for optimal shopping experience.
- Monitored thesales floor for customers needing assistance, enhancing overall satisfaction and retention.
- Created price tags and merchandise signs, promoting special items effectively.
- Participated in training sessions to enhance product knowledge and improve sales techniques.
Host
Applebee's Neighborhood Grill & Bar
Mesa
09.2021 - 10.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Distributed menus to guests, led them to tables, and gave initial information about the service staff or specials.
- Provided customers with accurate wait times and monitored the waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Assisted guests with menu inquiries and recommendations.
- Ensured cleanliness and organization of dining areas.
- Handled guest complaints professionally and promptly.
- Provided support to servers during busy shifts.
- Collaborated with team members to enhance service quality.
- Maintained the cleanliness of the lobby area, including wiping down tables and chairs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front-of-house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Managed the dining room layout to maximize the efficiency of staff members.
- Cleaned and restocked counter areas, replenished the cash drawer, and checked server supplies to facilitate operations.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Mountain View Highschool
Mesa, AZ05-2022
Skills
- Cash handling
- Inventory management
- Point of sale systems
- Product recommendations
- Visual merchandising
- Customer relationship management
- Team collaboration
- Attention to detail
- Problem solving
- Customer satisfaction
- Prioritization
- Quality management
Timeline
Clerk
QuikTrip
05.2024 - Current
Retail Sales Associate
Khols
10.2022 - 05.2024
Host
Applebee's Neighborhood Grill & Bar
09.2021 - 10.2022
High School Diploma -
Mountain View Highschool