RYLIE HALL
Phoenix
Summary
Orchestrating unforgettable dining experiences, I excelled in guest engagement and high-volume dining, enhancing customer loyalty. My leadership in training new servers and leveraging exceptional customer service skills underlines my strong work ethic and hospitality service expertise, setting a high standard in the fast-paced industry.
Overview
9
9
years of professional experience
Work History
Server
Salt Cellar
Scottsdale
12.2024 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Cleared away dirty dishes from tables after each course was finished.
- Informed customers about specials, upselling additional food and drink items.
- Trained new employees to perform duties.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
Server
Majestic bar and grill
Tempe
02.2018 - 12.2024
- Server lead for 3 years also assisted with training of new servers members
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Used focus and memorization skills to keep track of tables and remember orders
- Prepared and served food and beverages to customers
- New hire training
- Stayed informed about daily specials, new menu items, promotions.
Server/Host
Taylors chowder house
Tempe
01.2016 - 02.2017
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Prepared and served food and beverages to customers
- Delivered customer checks and securely processed credit card or cash payments
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
Skills
- Exceptional customer service
- Guest engagement
- Team collaboration
- Hospitality service expertise
- High volume dining
- New hire training
- Upselling techniques
Timeline
Server
Salt Cellar
12.2024 - Current
Server
Majestic bar and grill
02.2018 - 12.2024
Server/Host
Taylors chowder house
01.2016 - 02.2017