Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rylie Karberg

Phoenix

Summary

Experienced and friendly medical receptionist and office administrative assistant with exceptional customer service skills. Thrives in a fast-paced environment. Significant experience in healthcare administration. Adept at handling patient interactions and efficiently managing office tasks. Skills include scheduling, record-keeping, and insurance verification. Strong communication abilities. Reliable team member, adaptive to changing needs, consistently focused on achieving results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

MEDICAL RECEPTIONIST/Office Administrative Assistant

North Valley Vein Specialist
05.2023 - Current
  • Developed effective communication with other staff members in order to ensure the smooth running of the office.
  • Provided training sessions for new staff members on operational protocols.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Updated patient records with accurate, current insurance policy information.

HAIRSTYLIST

Self employed
01.2023 - Current
  • Developed strong customer service skills by providing excellent consultations
  • Scheduled client appointments
  • Effectively managed time between multiple appointments to ensure customer satisfaction
  • Continued education in multiple extension / Hair color / Hair cutting techniques classes
  • Created an inviting atmosphere by engaging in friendly conversations with customers
  • Utilized creative problem solving skills when dealing with difficult situations
  • Established effective communication with customers regarding their desired hairstyles
  • Kept work stations clean and sanitized tools, such as scissors, and combs
  • Demonstrated advanced skills in cutting, coloring and styling hair for a variety of clients
  • Adhered to health and safety standards while working in the salon environment

Education

HAIR HYBRID PROGRAM IN HAIRSTYLIST -

Penrose Academy
Scottsdale, AZ
12.2022

HIGH SCHOOL DIPLOMA -

Sandra Day O'Connor
Glendale, AZ
05.2017

Skills

  • Strong Organizational Abilities
  • Organized Scheduling Coordination
  • Customer Engagement Strategies
  • Administrative support
  • Professional Telephone Communication
  • Accounts Receivable Management
  • Insurance Collaboration
  • Excells in high-volume calls scenarios

Certification

Hair license

Timeline

MEDICAL RECEPTIONIST/Office Administrative Assistant

North Valley Vein Specialist
05.2023 - Current

HAIRSTYLIST

Self employed
01.2023 - Current

HIGH SCHOOL DIPLOMA -

Sandra Day O'Connor

HAIR HYBRID PROGRAM IN HAIRSTYLIST -

Penrose Academy

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Rylie Karberg