Overview
Work history
Education
Languages
Certification
scientific research
internship program
check-in systems of airlines
Timeline
Generic
Sabina Akberova

Sabina Akberova

Baku,Azerbaijan

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Hospitality & events assistant

National Aviation Academy
Baku, Azerbaijan
02.2016 - 08.2023
  • Managed guest check-ins and check-outs for a hassle-free experience.
  • Completed venue set and breakdown, transporting and storing equipment safely..
  • Communicated with patrons to assist with enquiries, special requests or complaints.
  • Ensured timely delivery of services, resulting in positive reviews from clients.

Check-in agent

Silk Way Airlines branch of GHC
Baku, Azerbaijan
08.2012 - 07.2015
  • Informed passengers about changes in flight schedules, minimising confusion and stress.
  • Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
  • Ensured efficiency with management of passenger luggage.
  • Liaised effectively with security teams to ensure safe journeys for all passengers.
  • Assisted passengers for smooth boarding process.
  • Maintained high standards of customer service under pressure during peak times.
  • Verified visa documentation to comply with international travel regulations.
  • Checked passenger identification and issued boarding passes for secure flights.
  • Updated computer systems with passenger details to maintain accurate records.
  • Enhanced customer satisfaction by providing excellent service at check-in counters.
  • Performed regular system updates, maintaining up-to-date flight information for all travellers.
  • Handled ticketing and reservations procedures for seamless travel experience.
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
  • Reviewed passports and travel documentation, issuing boarding passes upon completion.
  • Announced flight status updates and information about gate changes over PA system.
  • Explained airport process to passengers in preparation for next steps.
  • Provided warm and friendly welcome to customers upon arrival at airport.
  • Oversaw ticketing, gate and ramp services.
  • Instructed passengers on safety and emergency procedures and answered passenger enquiries.
  • Verified customer passports and documentation to travel.
  • Advised customers on specific visa and passport requirements.

Education

Bachelor of Business Administration - Management

National Aviation Academy
Baku/ Azerbaijan
09.2008 - 06.2012

Master of Business Administration - Management

National Aviation Academy
Baku/ Azerbaijan
09.2017 - 06.2019

Languages

azeri
Native
English
Intermediate
Russian
Intermediate

Certification

Transportation of Dangerous Goods by Air (IATA 9th category) -NAA-02/05/2023

Passenger Handling Training - Wizz air - 04/06/2013

Ticketing - Wizz air - 06/06/2013

Basic document identification course - Renful - 4-5/08/2013

Amadeus Altea Departture Control Customer Management - Air Astana - 13/11/2013

Aviation security (aircraft exploiters /ground handling agency personnel providing passenger check-in, boarding and departure). - NAA - 25/11/2013

Refreshment Document Identification Training Course - Renful - 07/01/205

scientific research

1. Organization of an effective personnel policy in aviation - 2019

2. The human capital in social production - 2018

3. Modern problems of human resources management in Civil Aviation - 2019

internship program

Insurance business in Silk Way Insurance

check-in systems of airlines

DCS, Turkish Airlines check-in system, Air Astana check-in system and Austrian Airlines and so on.

Timeline

Master of Business Administration - Management

National Aviation Academy
09.2017 - 06.2019

Hospitality & events assistant

National Aviation Academy
02.2016 - 08.2023

Check-in agent

Silk Way Airlines branch of GHC
08.2012 - 07.2015

Bachelor of Business Administration - Management

National Aviation Academy
09.2008 - 06.2012

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Sabina Akberova