Sabina Karimova
Baku
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
6
6
years of professional experience
Work History
Specialist of Dispute Operations Division
AZERICARD LLC, Operation Department
Baku
10.2022 - Current
- Proactively track, manage, and resolve customer disputes, inquiries, and collections issues, collaborating with internal teams as needed to reach solutions
Specialist Of Contact Center
AZERICARD LLC
Baku
09.2019 - 09.2022
- Specialist Of Contact Center unit Information Center Division Business Development Department
Sale Assistant,Team Leader
MINISO
Baku
07.2018 - 09.2019
Education
BBA - Bachelor Of Economics I Business Administration
Azerbaijan University
Baku09-2014
Skills
- Self Motivation
- Attention to Detail
- Supply Management
- Customer Relations
- Critical Thinking
- Analytical and Critical Thinking
- Planning and Coordination
- Decision-Making
- Problem-Solving
- Multitasking
Languages
Azeri
First Language
English
Intermediate (B1)
B1
Russian
Intermediate (B1)
B1
Timeline
Specialist of Dispute Operations Division
AZERICARD LLC, Operation Department
10.2022 - Current
Specialist Of Contact Center
AZERICARD LLC
09.2019 - 09.2022
Sale Assistant,Team Leader
MINISO
07.2018 - 09.2019
BBA - Bachelor Of Economics I Business Administration
Azerbaijan University
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