Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
Timeline
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Sabir Mirzayev

Sabir Mirzayev

Baku,Azerbaijan

Summary

Dynamic Customer Service Specialist with proven success at FedEx, excelling in problem-solving and enhancing team performance. Skilled in CRM and emotional intelligence, I foster positive relationships and drive results. My leadership experience and commitment to customer satisfaction have consistently contributed to achieving organizational goals.

Overview

10
10
years of professional experience

Work History

FedEx

Customer Service Specialist
Katowice
08.2023 - 04.2025
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Contact: Angelika Jojko +48531094687

Customer Service Specialist

Embawood
Baku
04.2022 - 03.2023
  • Cheking daily complaints and solving the problem
  • Contact: Ilham Karimov - +994552225246

Sales Representative/Supervisor

Mars Overseas Baku LTD/ PEPSI CO.
Baku
04.2020 - 02.2022
  • To explain the given goal to the team. To report KPI and SDO. Making plans for workers according to the given target.
  • Contact: Rufat Shirinov - +994504444433

Logistics Coordinator

SEDA by USAID
Baku
04.2019 - 09.2020
  • Company Overview: SEDA is a project implemented with the financial resources of the United States Agency for International Development (USAID) Azerbaijan.
  • I was working as the person responsible for all logistics works affiliated to the institution.
  • Contact: Elvin Mustafazadeh - +994552226536

Manager

Wellness Arena Gym
Baku
09.2015 - 11.2018
  • Daily control. Transferring the set target to the workers and getting feedback. Motivational talk with employees
  • Contact: Volkan Cindemir - +905432552828

Education

International Business -

WSB University
Katowice, Poland
07-2026

Business Management - Statistics, Marketing, Sociology, Business Administration, etc.

Giresun University
Giresun, Turkey
06.2019

Skills

  • Decision Making
  • Public Speaking
  • Teamwork
  • Sales and Marketing
  • Negotiation
  • Emotional Intelligence
  • Microsoft Office
  • CRM
  • Leadership experience
  • Market research
  • Customer service
  • Friendly, positive attitude
  • Active listening
  • Team building

Languages

English - Professional Working Proficiency, Azerbaijani - Native or Bilingual Proficiency, Turkish - Native or Bilingual Proficiency, Russian - Professional Working Proficiency

Hobbies and Interests

Boxing, Fitness, Hiking, Camping, Playing the Piano

Languages

Turkish
Proficient (C2)
C2
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Polish
Intermediate (B1)
B1

Timeline

FedEx

Customer Service Specialist
08.2023 - 04.2025

Customer Service Specialist

Embawood
04.2022 - 03.2023

Sales Representative/Supervisor

Mars Overseas Baku LTD/ PEPSI CO.
04.2020 - 02.2022

Logistics Coordinator

SEDA by USAID
04.2019 - 09.2020

Manager

Wellness Arena Gym
09.2015 - 11.2018

International Business -

WSB University

Business Management - Statistics, Marketing, Sociology, Business Administration, etc.

Giresun University

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Sabir Mirzayev