Sabrina Cruz
Tucson
Summary
Experienced Assistant Deli Manager with a history of success in retail food service. Demonstrated skills include inventory management, customer service, and staff supervision. Strong ability to maintain high standards of cleanliness and quality control. Proven track record of enhancing operations through effective team leadership and process improvements.
Overview
30
30
years of professional experience
1996
1996
years of post-secondary education
Work History
Asst Deli Mgr
Sprouts Farmers Market Inc.
Tucson
07.2021 - Current
- Assisted in managing deli operations and maintaining product quality standards.
- Trained and supervised deli staff on food safety and customer service practices.
- Coordinated inventory management and ensured proper stock levels of products.
- Engaged with customers to provide product information and enhance their experience.
- Implemented promotional displays to highlight seasonal products and special offers.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Ensured that all food items were properly labeled according to local health department regulations.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Managed budgets related to purchasing ingredients, supplies and equipment needed for running the deli section successfully.
Grocery Clerk
Frys Food
Tucson
02.1996 - 03.2018
- Assisted customers in locating products and answering inquiries.
- Stocked shelves with merchandise according to store guidelines.
- Maintained cleanliness and organization throughout the grocery aisles.
- Operated cash registers and processed customer transactions efficiently.
- Collaborated with team members to ensure timely product delivery.
- Monitored inventory levels and reported restocking needs to management.
- Engaged with customers to provide excellent service and support.
- Executed daily tasks while adhering to safety and sanitation standards.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Followed instructions to properly arrange merchandise items.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Monitored expiration dates on food products to ensure quality control measures were met.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Processed customer orders and payments with POS system or cash register.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Stocked shelves with merchandise according to company guidelines.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
Education
Catalina High School
Tucson, AzSkills
- Food safety
- Inventory management
- Staff training
- Quality control
Timeline
Asst Deli Mgr
Sprouts Farmers Market Inc.
07.2021 - Current
Grocery Clerk
Frys Food
02.1996 - 03.2018
Catalina High School