Sabrina Hayden
Mesa,AZ
Summary
Detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Proven Leadership, Strong communication skills, and highly dependable. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
Work History
Trainer
Whatabuger
08.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- In charge of daily inventory and morning huddles
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
Wood Tech
American Furniture Warehouse Co
08.2022 - Current
Ecommerce Salary Supervisor
Frys
05.2020 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Controlled a Department of over 60 individuals, 2nd busiest Frys in Arizona for ecommerce.
- Compliant with OSHA, ecolab and health inspector.
- Hiring as needed for business for across the whole store, all departments.
- Covered other departments supervisor when out.
- Minimally cross trained in HR, Payroll, and bookkeeping
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Implemented A/B testing to improve user experience and optimize digital marketing efforts.
- Fostered strong relationships with vendors and suppliers streamlining processes and optimizing inventory management practices.
- Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.
- Analyzed web analytics data to identify trends and make data-driven decisions for marketing initiatives.
- Developed KPIs to measure success of digital marketing initiatives while continually refining strategies based on results achieved.
Courtesy Clerk and Frozen Stocker
Bashes
04.2019 - 08.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Contributed to efficient workflow by promptly unloading deliveries, stocking shelves, and organizing storage areas.
- Streamlined stocking processes by organizing backroom storage areas for easy access to necessary items during busy shifts.
Trainer /Kitchen Shift Leader
Wendy's Restaurant
05.2018 - 05.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Pulling and ordering product.
- Customer callbacks.
- Preventing cross contamination, Inspecting time and temperature on food products, and cleanliness of the wtore.
Cafeteria Student Trainer
Skyline Highschool
08.2016 - 03.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise
- Prepped breakfast and lunch items
- Trained other students in the cafeteria.
Education
High School Diploma -
Skyline Highschool
Mesa, AZSkills
- New Hire Training
- Planning and coordination
- Ecommerce Management
- Customer Service
- Teamwork and Collaboration
- Program Management
- Decision-Making
- Relationship Building
- Coaching and Development
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Calm Under Pressure
- Problem Resolution
Timeline
Trainer
Whatabuger
08.2023 - Current
Wood Tech
American Furniture Warehouse Co
08.2022 - Current
Ecommerce Salary Supervisor
Frys
05.2020 - 08.2022
Courtesy Clerk and Frozen Stocker
Bashes
04.2019 - 08.2020
Trainer /Kitchen Shift Leader
Wendy's Restaurant
05.2018 - 05.2020
Cafeteria Student Trainer
Skyline Highschool
08.2016 - 03.2019
High School Diploma -
Skyline Highschool
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