Sabrina Lanier
Phoenix
Summary
Dynamic and customer-focused professional with experience at Cheba Hut Toasted Subs, excelling in customer service and cash handling. Proven ability to enhance guest experiences through effective problem-solving and product promotion, ensuring satisfaction and loyalty. Committed to maintaining high standards of cleanliness and teamwork in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Bussee
Doughbird
Tucson, AZ
09.2025 - 12.2025
- Welcomed guests with a friendly demeanor, ensuring a positive first impression.
- Assisted guests in navigating the menu, highlighting daily specials and popular items.
- Coordinated table assignments to optimize dining flow and maximize guest satisfaction.
Crew Member
Cheba Hut Toasted Subs
Phoenix
12.2023 - 08.2025
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Informed customers about daily specials in an engaging manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Crew Member
Firehouse Subs
Phoenix
05.2022 - 12.2023
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Took orders from patrons and input selections into store computer system.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05-2024
Some College (No Degree) - Interior Design
University of Arizona
Tucson, AZSkills
- Customer service
- Cash handling
- Menu knowledge
- Cleaning procedures
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Salesmanship
- Product promotion
- Order management
Accomplishments
- Consistent A's and B's all throughout high school
- Made Deans List first year attending the University of Arizona
Certification
- Updated food handlers license
Affiliations
- Participate in Greek Life at the University of Arizona
- Love all things beauty, wellness, and fashion
Timeline
Hostess/Bussee
Doughbird
09.2025 - 12.2025
Crew Member
Cheba Hut Toasted Subs
12.2023 - 08.2025
Crew Member
Firehouse Subs
05.2022 - 12.2023
High School Diploma -
Horizon High School
Some College (No Degree) - Interior Design
University of Arizona