Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Simon

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Summary

Dynamic Customer Service Representative with proven expertise at Arizona Veterinary Dental Specialists in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for training new staff and fostering team collaboration, while consistently delivering exceptional service and maintaining detailed records for effective problem resolution.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Arizona Veterinary Dental Specialists
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Eastside Animal Hospital
05.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Bachelor of Arts - Psychology

East Carolina University
Greenville, NC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency

Timeline

Customer Service Representative

Arizona Veterinary Dental Specialists
10.2023 - Current

Customer Service Representative

Eastside Animal Hospital
05.2021 - 05.2023

Bachelor of Arts - Psychology

East Carolina University
Sabrina Simon