Sabrina White
Phoenix
Summary
Detail-oriented professional with extensive experience in customer service, data entry, and client relations. Demonstrated ability to manage complex customer interactions and resolve issues effectively in fast-paced environments. Recognized for strong communication skills and adaptability, consistently exceeding customer expectations.
Overview
18
18
years of professional experience
Work History
National Accounts, Client Services Representative
Terminix Pest Control
03.2022 - Current
- Managed a portfolio of national client accounts, serving as the primary point of contact for service inquiries and proactively addressing needs to ensure high satisfaction across phone, email, and other channels.
- Processed and resolved complex service requests, including billing adjustments, pricing discrepancies, and tax coding, maintaining meticulous accuracy in client profiles and account details.
- Coordinated closely with internal departments (e.g., field service, billing) to facilitate seamless service delivery and effectively escalated and tracked ongoing client concerns to resolution.
Local Customer Advocate
Terminix Pest Control
03.2021 - 03.2022
- Served as a critical liaison between customers and field service teams, efficiently resolving service-related issues and ensuring timely and effective communication to all parties involved.
- Maintained comprehensive records of customer interactions and follow-up actions, contributing to improved communication and issue resolution processes.
Teacher Assistant (TA)
Terminix Pest Control
03.2020 - 03.2021
- Supported internal employee training initiatives, contributing to the development and delivery of onboarding materials and tracking participant progress.
Administrative Assistant
Terminix Pest Control
04.2018 - 02.2020
- Provided comprehensive administrative support to multiple departments, including managing schedules, performing accurate data entry, and ensuring timely customer follow-up.
- Contributed to improved workflow efficiency by maintaining organized operational records and assisting with process enhancements.
Accounts Receivable Specialist
Terminix Pest Control
06.2016 - 03.2018
- Efficiently processed and tracked customer payments, proactively resolved billing disputes, and maintained accurate account records.
- Collaborated effectively with finance and customer service teams to streamline collections processes and improve accounts receivable accuracy.
Commercial Customer Service Representative
Terminix Pest Control
11.2015 - 06.2016
- Managed service requests and addressed issues for commercial clients, ensuring business continuity and a high level of satisfaction.
- Coordinated closely with technicians and service managers to effectively meet client needs and resolve service-related challenges.
Residential Liaison Advocate
Terminix Pest Control
05.2015 - 11.2015
- Served as the dedicated point of contact for residential customers with complex or escalated service needs, providing thorough follow-up and coordinating scheduling to achieve effective resolutions.
Residential Customer Service Representative
Terminix Pest Control
05.2014 - 05.2015
- Efficiently handled a high volume of incoming service calls, accurately scheduled appointments, and effectively resolved routine customer inquiries.
- Provided friendly and efficient service, consistently striving to ensure high levels of customer satisfaction.
Lead Daycare Provider
Jayne's Daycare
Phoenix
09.2011 - 06.2013
- Provided comprehensive daily care and developmental support for children in a nurturing environment.
- Maintained organized and detailed records for each child, and managed parent payments accurately.
- Built strong and positive relationships with families to support the overall well-being of the children.
Data Entry Specialist
Conventional Center / Command Center Staffing
Phoenix
11.2011 - 10.2012
- Supported critical staffing operations for multiple third-party vendors through accurate and timely data processing.
- Managed student applications and enrollment data for the Academy of Optometry, ensuring data integrity.
- Efficiently managed attendee check-in, schedules, and detailed documentation for various classes and events.
Collections Representative (1st & 3rd Party)
Collectcorp Inc.
Phoenix
02.2007 - 07.2008
- Proactively contacted clients regarding overdue balances, facilitated payment arrangements, and provided comprehensive account updates.
- Collaborated effectively with legal representatives and power of attorneys to manage complex collection cases.
- Consistently exceeded established target collection goals.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ05-2027
Certification - Business Management and Administrative Support
Metro Tech Vocational Institute
Phoenix, AZ01.2009
Skills
- Customer service and client relations
- Problem analysis and resolution
- Excellent written and verbal communication
- Independent and team collaboration
- Strong work ethic and reliability
- Experience handling diverse client needs
- Data entry and accuracy
Skills Strengths
Client Relationship Management, Multi-Channel Communication (phone, email, etc.), Customer Issue Resolution, Escalation Management, Customer Satisfaction Improvement, Root Cause Analysis, Process Improvement, Data Accuracy, Attention to Detail, Analytical Thinking, Excellent Written and Verbal Communication, Interdepartmental Coordination, Team Collaboration, Stakeholder Communication, Process Optimization, Record Keeping, Data Entry & Management, Workflow Management, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Independent Work, Time Management, Adaptability, Strong Organizational Skills
Timeline
National Accounts, Client Services Representative
Terminix Pest Control
03.2022 - Current
Local Customer Advocate
Terminix Pest Control
03.2021 - 03.2022
Teacher Assistant (TA)
Terminix Pest Control
03.2020 - 03.2021
Administrative Assistant
Terminix Pest Control
04.2018 - 02.2020
Accounts Receivable Specialist
Terminix Pest Control
06.2016 - 03.2018
Commercial Customer Service Representative
Terminix Pest Control
11.2015 - 06.2016
Residential Liaison Advocate
Terminix Pest Control
05.2015 - 11.2015
Residential Customer Service Representative
Terminix Pest Control
05.2014 - 05.2015
Data Entry Specialist
Conventional Center / Command Center Staffing
11.2011 - 10.2012
Lead Daycare Provider
Jayne's Daycare
09.2011 - 06.2013
Collections Representative (1st & 3rd Party)
Collectcorp Inc.
02.2007 - 07.2008
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Certification - Business Management and Administrative Support
Metro Tech Vocational Institute