Summary
Overview
Work History
Education
Skills
Timeline
Generic

SADE AFOLABI

Life Customer Service Associate
Tempe

Summary

Self-motivated and quality-driven professional with a proven history of delivering measurable process improvements and ensuring safe and reliable work execution. Adept at creating a positive work environment, providing training and motivating to provide outstanding customer service, and building relationships with staff. Diligent and personable customer service representative. Excellent communication skills combined with problem-solving skills useful to serving customers and clients. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers and clients happy and smiling while resolving their issues in the shortest time possible. Accomplished leader and team player exhibiting outstanding leadership, communication, and time management skills, aimed to produce quality results in a dynamic growth-focused company.

Overview

17
17
years of professional experience
2007
2007
years of post-secondary education

Work History

Life Customer Service Associate

State Farm
11.2022 - Current
  • Supporting agents by handling administrative tasks related to life insurance accounts.


  • Processing policy changes, updates, and claims.

Communication Center Representative

Banner Health, University Medical Center
05.2022 - 11.2022
  • Maintained up-to-date knowledge on company policies, procedures, and offerings to provide accurate information to customers.
  • Mentored new team members during their onboarding process, providing guidance on best practices while fostering a supportive learning atmosphere.
  • Exceeded personal performance metrics consistently by maintaining focus on quality interactions over quantity alone.
  • Managed high call volumes, prioritizing tasks based on urgency and ensuring a timely response to customers.

Lockbox Specialist

JPMorgan Chase & Co.
09.2021 - 05.2022
  • Perform operational support duties by processing retail, consumer, and wholesale lockbox transactions.
  • Log and track incoming mail; sort, open, and verify outgoing processed work.
  • Perform clerical duties; accurately perform data entry using lockbox processing platform.

Assembler

Honeywell
11.2020 - 08.2021
  • Assembled and inspected products to ensure the highest quality product provided to customers.
  • Responsible for work area to ensure the safe and efficient operation of the area.
  • Set up and monitored the production of product and participated in the continuous improvement process at the site to address safety, production and quality improvements.
  • Performed assigned assembly tasks.
  • Prepared components prior to assembly, cleaned components, marked, and inspected components, subassemblies, or completed assemblies.

Program Service Evaluator

State of Arizona
12.2019 - 08.2020
  • Provided quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process.

Warehouse Associate

Integrity Staffing
06.2019 - 12.2019
  • Picked, stocked and handled packages safely around the warehouse.
  • Operated an RF scanner.

Warehouse Associate

Pride Staff
03.2019 - 04.2019
  • Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Maintained quality service by following organization standards.
  • Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat.
  • Contributed to team effort by accomplishing related results as needed.

Warehouse Associate

Various Staffing Agencies
06.2016 - 03.2019
  • Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Maintained quality service by following organization standards.
  • Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat.
  • Contributed to team effort by accomplishing related results as needed.

Certified Nursing Assistant (CNA)

Evansville Protestant Home
04.2016 - 06.2016
  • Ensured quality care to all residents during their stay.
  • Responsible for care management, medication administration, assistance with personal hygiene, infection control practices, and restorative programming.
  • Assisted residents with disease management and bed making.

Warehouse Associate

Custom Staffing
04.2015 - 08.2015
  • Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Maintained quality service by following organization standards.
  • Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat.
  • Contributed to team effort by accomplishing related results as needed.

Warehouse Associate

Berry Plastics
08.2014 - 02.2015
  • Processed and requisitioned supplies.
  • Delivered, processed, and packaged merchandise for shipment.
  • Scheduled shipments.
  • Built loads for future shipments.

Warehouse Associate

Ameriqual Foods
06.2014 - 11.2014
  • Conducted pre and post retort monitoring by examining product for various defects such as cuts, holes, contamination blisters, bad codes,etc.
  • Stood next to the inspection line and/or walk the line to examine specific pouches based on line position.
  • Reworked and/or rearranged product on the line.
  • Maintained a pace that matches production line requirements.
  • Communicated issues to line operator and/or production supervisor.
  • Contributed to company efforts by accomplishing other related tasks as needed.

Call Center Representative

Alorica
03.2014 - 04.2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response of customer enquiries.
  • Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts.
  • Maintained contact and followed up on problems that required special handling.
  • Provided marketing support by making outbound sales calls for special promotions.
  • Researched and responded to customer inquiries and explained transactions to their satisfaction.

Sales Clerk

Walmart Super Center
11.2008 - 06.2012
  • Provided customer service maintained visually appealing and effective displays for entire store.
  • Maintained contact and followed up on problems that required special handling.
  • Researched and responded to customer inquiries and explained transactions to their satisfaction.
  • Recognized by customers who appreciated my extra efforts.
  • Assisted customers in the selection of products.

Education

High School Diploma -

CARBONDALE COMMUITY HIGH SCHOOL
Carbondale, IL

Skills

  • Customer Service
  • Warehouse Operations
  • Inventory Control
  • Organizational Skills
  • Multitasking
  • Process Improvement
  • Relationship Building
  • Leadership
  • Communication
  • Prioritization
  • Decision Making
  • Problem Solving
  • Team Player
  • Telecommunication Skills
  • Adapts to Changes
  • Willingness to Learn

Timeline

Life Customer Service Associate

State Farm
11.2022 - Current

Communication Center Representative

Banner Health, University Medical Center
05.2022 - 11.2022

Lockbox Specialist

JPMorgan Chase & Co.
09.2021 - 05.2022

Assembler

Honeywell
11.2020 - 08.2021

Program Service Evaluator

State of Arizona
12.2019 - 08.2020

Warehouse Associate

Integrity Staffing
06.2019 - 12.2019

Warehouse Associate

Pride Staff
03.2019 - 04.2019

Warehouse Associate

Various Staffing Agencies
06.2016 - 03.2019

Certified Nursing Assistant (CNA)

Evansville Protestant Home
04.2016 - 06.2016

Warehouse Associate

Custom Staffing
04.2015 - 08.2015

Warehouse Associate

Berry Plastics
08.2014 - 02.2015

Warehouse Associate

Ameriqual Foods
06.2014 - 11.2014

Call Center Representative

Alorica
03.2014 - 04.2014

Sales Clerk

Walmart Super Center
11.2008 - 06.2012

High School Diploma -

CARBONDALE COMMUITY HIGH SCHOOL
SADE AFOLABILife Customer Service Associate