Sadie Wood
Waddell
Summary
Driven leader with expertise in team supervision, process improvement, and employee training, leveraging strong communication and problem-solving skills to foster high-performing teams. Proven ability to optimize workflows and enhance team performance through strategic planning and collaboration. Ready to contribute valuable leadership skills to advance in a new role.
Overview
9
9
years of professional experience
Work History
Senior Team Lead
Dogtopia
Phoenix
03.2023 - 12.2025
- Led and motivated team, achieving goals through collaboration and shared accountability.
- Developed and implemented strategies that enhanced team performance and streamlined workflow.
- Communicated vision, goals, and expectations clearly and concisely to the team, fostering engagement and alignment.
- Provided coaching and feedback that empowered team members to excel in their roles and maximize potential.
- Conducted regular performance reviews with individual team members to provide constructive feedback.
- Defined project roadmaps and timelines, breaking down work into manageable tasks.
- Represented team in meetings, presenting project status and recommendations persuasively.
- Provided leadership in resolving customer issues quickly and efficiently while maintaining a high level of customer satisfaction.
- Leveraged strong problem-solving skills to troubleshoot technical issues quickly and accurately.
- Developed comprehensive documentation outlining processes, procedures, and best practices for team's reference.
Gen Manager
Bed Bath & Beyond
11.2022 - 05.2023
- Oversaw day-to-day operations, ensuring smooth workflow and alignment with company objectives
- Scheduled and maintained staffing to ensure adequate coverage and operational efficiency
- Maintain budget, resource and allocation plans
- Implement company policies and procedures consistently
- Designated responsibilities to employees, clarifying roles and enhancing accountability
- Recruit onboard and train employees
- Mediated internal staff conflicts to promote a positive work environment
Gen Manager
Potato Corner
06.2022 - 10.2022
- Oversaw day-to-day operations, ensuring alignment with company objectives
- Maintained budget, resource, and allocation plans to support operational needs
- Scheduled and maintained staffing to ensure adequate coverage and efficiency
- Recruit onboard and train employees
- Designate responsibilities to employees
- Implemented company policies and procedures consistently
- Resolve internal staff conflicts
Gen Manager
Boba Tea Company
07.2020 - 06.2022
- Oversaw day-to-day operations to ensure smooth workflow and adherence to company standards
- Maintained budget, resource, and allocation plans to align with organizational goals
- Implemented company policies and procedures to ensure compliance
- Resolved internal staff conflicts to foster a collaborative and productive work environment
- Schedule and maintain staffing
- Recruit onboard and train employees
- Designate responsibilities to employees
Associate
Starbucks
03.2019 - 09.2020
- Cultivated brand loyalty and awareness by actively engaging with customers.
- Improved customer satisfaction through effective inquiry resolution and issue management.
- Processed sales transactions and ensured accurate payment handling for all customers.
- Supported cleanliness and organization of product displays on the sales floor.
Shift Lead
Pride Foods
06.2017 - 09.2019
- Opened and managed store operations during shifts, ensuring smooth daily functions
- Provided leadership and support to employees, fostering a collaborative work environment
- Ensured compliance with company policies to maintain operational standards
- Performed drawer reconciliation to ensure accurate financial records at the end of each shift.
Education
High School Diploma -
TayLion Academy
01-2017
Skills
- People management
- Team supervision
- Leadership
- Delegation
- Team motivation
- Employee training
- Performance evaluation
- Task delegation
- Resource allocation
- Daily operations
- Process improvement
- Time Management
- Workflow management
- Deadline management
- Reporting
- Customer service
- Analytical thinking
- Critical thinking
- Attention to detail
- Teamwork and collaboration
- Interpersonal skills
- Verbal communication
- Written communication
- Effective communication
- Relationship building
- Conflict resolution
- Team meetings
- Multitasking
- Safety
- Organization
- Written communication
- Effective communication
Timeline
Senior Team Lead
Dogtopia
03.2023 - 12.2025
Gen Manager
Bed Bath & Beyond
11.2022 - 05.2023
Gen Manager
Potato Corner
06.2022 - 10.2022
Gen Manager
Boba Tea Company
07.2020 - 06.2022
Associate
Starbucks
03.2019 - 09.2020
Shift Lead
Pride Foods
06.2017 - 09.2019
High School Diploma -
TayLion Academy